Mercedes-Benz of Jacksonville

Dillon provided exceptional service. I was greeted quickly and the process was handled very efficiently. I was greeted quickly and the process was handled very efficiently. More

Jonathan Hill made it a great experience for me. He’s a pro and wealth of knowledge and he knows the Benz Product. Thank You Jonathan! He’s a pro and wealth of knowledge and he knows the Benz Product. Thank You Jonathan! More

Dillon went above and beyond to help with a unique situation with my sprinter van situation with my sprinter van More

Every time I send my car for a service the advisor adds more labor even though the car did not sent any warning that it’s needed. This increases the total amount of charges over $1000. Not happy with that more labor even though the car did not sent any warning that it’s needed. This increases the total amount of charges over $1000. Not happy with that because I’m not sure if it was needed. Then this last visit the engine lights comes on the next day after the service. So no warning before service, added extra work and car sends warning after the service. More

Ali has been perfecto every time she has handled our needs thus far yesterday included. Kudos! needs thus far yesterday included. Kudos! More

Service does whatever they can to make an unpleasant experience bearable. We see the same professional attitude from management to advisors. experience bearable. We see the same professional attitude from management to advisors. More

I have been trying to get a copy of my invoice for over 4 weeks. I know you got hacked, but, I paid for my invoice and need a copy to get reembursed from AAA because of an issue. Please give me a cooy, or I weeks. I know you got hacked, but, I paid for my invoice and need a copy to get reembursed from AAA because of an issue. Please give me a cooy, or I will tell the credit card company I was overcharged for the service. More

Ali, our service rep, was wonderful! The problem was intermittent, but was resolved fairly quickly as you would expect from Mercedes service. The problem was intermittent, but was resolved fairly quickly as you would expect from Mercedes service. More

Germail was amazing in professionalism, workmanship, timeliness and service provided. I was very pleased and will be requesting him for my next service. timeliness and service provided. I was very pleased and will be requesting him for my next service. More

The dealership is a very nice place. Service advisor Bryan is very knowledgeable, professional and helpful. Service advisor Bryan is very knowledgeable, professional and helpful. More