Mercedes-Benz of Jacksonville

I am very happy with the service at Mercedes- Benz of Jacksonville. It was easy to schedule an appointment and they did a great job at servicing my car. My service advisor Richard was very helpful and fr Jacksonville. It was easy to schedule an appointment and they did a great job at servicing my car. My service advisor Richard was very helpful and friendly. He explained to me exactly what service they will be performing and he kept me informed throughout the time. I highly recommend him. More

I give Rick Adams 10 stars He was very nice and helpful. The only problem what he said my car back to be washed it was never washed or vacuum.. The only problem what he said my car back to be washed it was never washed or vacuum.. More

Organized extremely well. Knowledge of the car was outstanding . Personnel very professional .waiting room very pleasant. Knowledge of the car was outstanding . Personnel very professional .waiting room very pleasant. More

Very nice and knowledgeable. Always answers all my questions and concerns. Overall, great customer service Always answers all my questions and concerns. Overall, great customer service More

Professional, knowledgeable, meticulous. Attention to detail. Would highly recommend without hesitation. Plan on using them next time. Its a no brainer Attention to detail. Would highly recommend without hesitation. Plan on using them next time. Its a no brainer More

Great service ! Repaired all my problems with my Mercedes RV. Ty. From service to pick up.. Great Repaired all my problems with my Mercedes RV. Ty. From service to pick up.. Great More

When picking up my car after having it serviced, the front seats and inside panels were extremely dirty with dirty hand prints. The service I had done was not explained to me in any manor, when I asked front seats and inside panels were extremely dirty with dirty hand prints. The service I had done was not explained to me in any manor, when I asked the service tech to explain what had been done, since I had gotten a new battery and battery tender.After seeing the condition of my car, I was appalled. This wasn't the way I had brought it in looking. I than spoke with the service tech and he cleaned the seats and door panels.This was totally unacceptable for a Mercedes dealership or for any dealership to return a car in this condition to a customer. More

This was my first time at MB of Jacksonville from out of state. Although the overall service approach is very good, I am battling to understand why I would be left waiting for almost seven hours, since the state. Although the overall service approach is very good, I am battling to understand why I would be left waiting for almost seven hours, since the issues I reported not being major problems. Bryan, the service advisor was extremely polite, but the wait time was unacceptable. Surely, someone could have asked if I needed to be driven back to the hotel. I live in Dubai, and travelled to the states on a short trip, and chose to have the vehicle looked into for a few hiccups, such as what appeared to be related to faulty sensors causing the system to become inoperative when in reverse gear. Otherwise, the Jacksonville MB dealer outperforms many other MB dealers in a number of other aspects. The breakfast and lunch service is absolutely outstanding, and the free car-wash perk is superb. Jeff, at the cashier desk, was also very helpful and courteous. I would have given a ***** rating had it not be for the fact that I was left to wait for seven hours withou anyone attempting to give an explanation or apology for the delay. Thank you to Bryan and Jeff for making it a bit better for me. Best wishes. More

Bryan was provided Excellent service, professional, caring, knowledgeable, respectful! Will return for service again, soon! caring, knowledgeable, respectful! Will return for service again, soon! More

My last trip to the Mercedes Benz, Jacksonville dealership for scheduled maintenance could not have gone more smoothly. The new app that facilitates the rental/loaner process was an added feature t dealership for scheduled maintenance could not have gone more smoothly. The new app that facilitates the rental/loaner process was an added feature that made the step more secure and less onerous. The video diagnostic and the friendly service provided by Bryan took away a lot of the stress and anxiety associated with a service appointment. I have had mixed experiences with this dealership but I have to say that this was one of the best. More