Mercedes-Benz of Jacksonville

ML350 BLUTEC This is my fourth Mercedes. I have friends that have diesel Mercedes and they really like them. I drove three diesels and was very satisfied with th This is my fourth Mercedes. I have friends that have diesel Mercedes and they really like them. I drove three diesels and was very satisfied with their power and mileage for a new car. This 2014 has a lot more items than my 2010 ML550 had. My only problem is that there is not a book that tells you all the parts, service and operable items. You have to read it on the interior and that is very difficult for me. I need a book!!! If you'll don't get me a book I guess I will have to go up and discuss everything with Richard. Other than that, I am very satisfied with my new car. More

Fast and friendly service. Everybody at Brumos made it a comfortable and relaxed shopping experience. No pushy salesman and I didn't wait long for help. I can see a long term c Everybody at Brumos made it a comfortable and relaxed shopping experience. No pushy salesman and I didn't wait long for help. I can see a long term customer relationship with them. More

Service Repair Recheck I requested that you recheck a repair done recently previously because I was experiencing some vibrating effects during idle position. The dealershi I requested that you recheck a repair done recently previously because I was experiencing some vibrating effects during idle position. The dealership thoroughly reviewed and inspected the incidences and eased my concerns. I am happy that my concerns mattered and that I was treated as a valuable customer. More

my 2010 Coupe Was met and told what my car needed. Received keys for loaner car. Was called when my car was done, it was clean and ready to go. Was met and told what my car needed. Received keys for loaner car. Was called when my car was done, it was clean and ready to go. More

Bruno Excellent at this point. I look forward to many year of satisfactory customer service. The reputation of the brand and dealership has always been of Excellent at this point. I look forward to many year of satisfactory customer service. The reputation of the brand and dealership has always been of a quality product. More

Extremely pleased. Joe Rodgers is an expert service advisor! Prompt, polite, caring and efficient The quality of the work performed is excellent. Waiting area is most pl Joe Rodgers is an expert service advisor! Prompt, polite, caring and efficient The quality of the work performed is excellent. Waiting area is most pleasant. More

Purchase of used Mercedes CLK 350 I purchased a used (2010) pre-owned certified car at the end of February. This is the first car I have purchased from a dealership since 1993. To be I purchased a used (2010) pre-owned certified car at the end of February. This is the first car I have purchased from a dealership since 1993. To be perfectly honest, I try to avoid the dealers as I have the belief you can get better deals from individuals. However, the treatment and experience I received at Brumos has shaken that belief to the core. Everyone was very professional and did not pressure me in the sale at all. The car sells itself, we just have to be satisfied that we have a good price and a good deal. We were introduced to the service department and the service writer and that also was impressive. Matt and Anna made the actual deal pleasant and as expeditious as possible. They even stayed after hours to complete it as we were from out of town and could not get down there until after 5:00. Even though I have not used the service department, I do intend to use it. The loaner service makes it easy to bring the car and do other business in Jax while it is being serviced. I did not give the price a "great" rating because if it was great for me then the dealership doesn't have a good deal. So I believe I received a good deal and the dealership and I both are happy. More

My overall experience went well at this service center. As all Mercedes dealerships it's not going to be a cheap visit. Any new vehicle purchases will probably come from here. As all Mercedes dealerships it's not going to be a cheap visit. Any new vehicle purchases will probably come from here. More

The worst car dealership that I've dealt with. The salesman (Sean) bate and switched my son on his trade in, then gave him an unrealistic figure for a new car. I thought that since the car values wer salesman (Sean) bate and switched my son on his trade in, then gave him an unrealistic figure for a new car. I thought that since the car values were higher than most other cars in it's class that they would treat you better. Silly me, it was worst. Then I call to speak to the sales manager and he has no time to call me back. Now, I talked to someone at the Sanford, FL Mercedes and they were much more accommodating and friendly than Brumos. I highly recommend driving to Sanford, Fl than deal with this group! More

Jonathan Hill is Outstanding in his response to my concerns and arranging for a loaner car and all that goes with that service. Although it took 3 times to get the suspension issue fixed on my Mercede concerns and arranging for a loaner car and all that goes with that service. Although it took 3 times to get the suspension issue fixed on my Mercedes Benz E550 I felt like Jonathan had my best interest in mind all of the time. The dealership is always clean and the staff is always friendly and helpful. Becasue of this I will always have my Mercedes serviced at you facility for as long I own this car. In fact, when I decide to purcahse a replacement Mercedes I will visit your facilty FIRST !! More