Mercedes-Benz of Jacksonville

Positive - They honored their advertised price even though it was two thousand dollars lower than the price correction. Jackie (sales person) was nice. They car was in very good shape. The buying pro though it was two thousand dollars lower than the price correction. Jackie (sales person) was nice. They car was in very good shape. The buying process was quick. The salesperson always answered my call prior to the sale. They held the car for me over the phone with my credit card number, but would not charge me, if I didn't buy the car when I looked at it. I bought a 2006 Toyota Sequioa with just under 30k miles in excellent condition for $16000, plus tax, tag, title. That's a good deal. The dealership is well organized and clean. Negative - Jackie failed to tell me about the $599 dealer fee when I asked what was added to the advertised price. She later said she forgot about the dealer fee and took $300 off the price of the car. She hurried me along to the finance manager before I had time to test drive or fully inspect the car. She told me four or five times that this is a Mercedes Dealership, we don't sell cars with problems. On the way home, I discovered the back window wouldn't roll down. When I got home, one of the center caps from a wheel had fallen off somewhere on the road and another one came off in my hand with 4 of the 6 retaining clips broken. These center caps are $100 ea. retail. I could never get Jackie to tell me if they would fix the window or replace the center caps, but she did make an appointment for me to come in for a service appointment but she would not say if it was going to cost me anything or not. I live two hours from the dealership. I went to the local Toyota dealer and they figured out that the battery had been disconnected, then reconnected but the computer that communicates with the power window had not been reinitialized. They fixed it for free. I ordered some center caps online after Jackie was unable to get anyone from the service department to listen to her. Those were her words, not mine. I bought the warrantee from my credit union not knowing what else to expect, but I won't be taking any cars to Brumos for service after this experience. Who inspects brakes then puts broken center caps back on the wheels? Who inspects a car without checking to see if the windows work? Obviously, a rhetorical question, but you get my point. My advice: Get as much information as you can about the car before you go to the dealership. They will want you to come in, but don't do it until you know everything you need to know or you will waste a lot of time. Have the car inspected thoroughly before you take it home regardless of whether the finance manager is busy with appointments or not. Get a good warrantee. Brumos has some nice used cars for a decent price, but upper management might not have a grip on the service department or they are overworked or something? It is a weird contrast because there were a lot of positive aspects to the dealership in my opinion. More

All was well with my visit. Jon is very good at his position. He is very conscientious and does a great job. Give him a well deserved raise. position. He is very conscientious and does a great job. Give him a well deserved raise. More

As I've said often: Brumo's is first rate and first class in every respect; Jonathan Hill and every employee I have every dealt with there since 1998 are first rate; and Brumo's is overly expensi first class in every respect; Jonathan Hill and every employee I have every dealt with there since 1998 are first rate; and Brumo's is overly expensive on repairs, the reason I would never buy or recommend anyone buying a Mercedes. Japanese cars are much better values and very much more reliable than Mercedes More

My car was serviced for a fluid leaked. Lee also checked the vehicle for potential leaks and hose problems since this is third issue since an insurance claim. Lee has provided me a renewed sense of confiden the vehicle for potential leaks and hose problems since this is third issue since an insurance claim. Lee has provided me a renewed sense of confidence in the vehicle and answered my questions and concerns with patience and keen interpretation. More

I was very pleased with the service from the Brumos dealership recently. My car was disabled and I called their roadside assistance. They picked up my vehicle within 90 minutes and took it to the deale dealership recently. My car was disabled and I called their roadside assistance. They picked up my vehicle within 90 minutes and took it to the dealership. I was called by the service department as soon as my car arrived and it was repaired within 24 hours. I was pleased that they were so responsive and prompt. More

Excellent service from service advisor. Lee did more than was expected by handling a grille screen replacement at the body shop (at my expense) while the vehicle was being serviced. Also, thanks for th than was expected by handling a grille screen replacement at the body shop (at my expense) while the vehicle was being serviced. Also, thanks for the car wash!!! More

Great service as always. Your service center has always provided great and personal service. I highly recommend Brumos to anyone seeking maintenance on their vehicle. provided great and personal service. I highly recommend Brumos to anyone seeking maintenance on their vehicle. More

I was interested in 3 different models of used Mercedes. Detlev explained to my wife and I the features of each and searched for vehicles we were interested in. When a vehicle came into Brumos at the same t Detlev explained to my wife and I the features of each and searched for vehicles we were interested in. When a vehicle came into Brumos at the same time we were working with Detlev, he quickly brought it to our attention and we snatched it up. Detlev and everyone at the dealership gave us undivided attention when it came to appraising our trade in to when we went through the paperwork to purchase the car to servicing the vehicle before we took it home. Everyone was very friendly and very enjoyable to work with. As a manager in my own profession, I found myself envying the high quality of not just a couple of folks at Brumos but everyone we worked with. Detlev is an knowledgeable salesman and fun to work with. he is exceptional! We enjoyed the experience so much that we came back the next week and purchased a second used Mercedes vehicle. We came in with no appointment. Detlev was tied up but introduced us to Sean who helped us with our second purchase. Sean was also exceptional. Again, we received undivided attention from appraisal through driving off the lot. Perhaps even more exceptional, is the outstanding support we have received from Detlev after the purchase and from the service department (Joe in particular) working to ensure we are satisfied. Thanks Brumos! More

Everyone was very friendly from the car attendant to my service rep. I always feel like part of the family and look forward to my visits. service rep. I always feel like part of the family and look forward to my visits. More

Loved the whole experience. From the moment I pulled into the service center to the time I entered the building and sat down with my service person everyone was super friendly, and helpful! into the service center to the time I entered the building and sat down with my service person everyone was super friendly, and helpful! More