Mercedes-Benz of Jacksonville

Collision service at mercedes with Allen Walker A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my car. I had a great experience he did a flawless wonderful job and in a timely manner. He was so professional and knowledgeable he made me feel at ease through a stressful time. I'd recommend him to anyone. Thank you Allen walker More

Scheduled service I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great s I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great service. The loaner vehicle was great and the service was done on time. The car was washed as if it was detailed. More

Out of town quick fix I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my low beam lights went out. I called my husband who owns a dealership in SC and he advised me take it to a Mercedes service department. I did and was immediately helped and sent on my way. The two gentlemen, Bhar and Ish?? were extremely professional and courteous. Thanks so much! More

Sales experience My recent purchase of a car with salesman Harrison Street was exceptional! His knowledge of Mercedes was on point. Every question I had asked Mr. Str My recent purchase of a car with salesman Harrison Street was exceptional! His knowledge of Mercedes was on point. Every question I had asked Mr. Street knew the answer without hesitation and was very confident in his response. I will certainly return in the future to the Fields family and to bring my business back to Mr. Street. More

Change from Brumos to Fields ownership and it now is awful! I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWF I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWFUL!! They would not repair several issues that were OBVIOUSLY factory defects on my vehicle. Total cost for them to fix both issues perhaps would have been $150.00 total. The Service writer blamed it on "corporate." I have purchased several MB vehicles from Brumos and the service was ALWAYS impeccable! The retention of the customer was very important to them. I dealt with Fields Automotive in St Augustine when I purchased a Cadillac CTS-V from them. They were awful to deal with both in the sale of the car and then in servicing the car. Fields Automotive has lost several customers just from the way they treated me. (Family and Friends). I will NEVER buy or service another vehicle with this company again and will definitely take the time to let others know of how poorly the customer is treated. They lost , potentially, just from my immediate family, the purchase over the next few years of several more vehicles. DO NOT BUY OR SERVICE ANYTHING with this Fields Automotive Group! You will not be treated well and the service will be AWFUL!!! More

The service was good and the sales person was helpful I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. More

Great experience Great dealer, great service. Mike was a great sales guy. He followed up with me even after the sale. I tecommend Mercedes at Atlantic and ask for Great dealer, great service. Mike was a great sales guy. He followed up with me even after the sale. I tecommend Mercedes at Atlantic and ask for Mike. Friendly and patient. More

great customer service great job in selling the car to me, never felt pressured and was actually made the whole process real easy and I felt I got a good deal great job in selling the car to me, never felt pressured and was actually made the whole process real easy and I felt I got a good deal More

Great Service My husband and I had a wonderful experience with Sal (sales). He was very helpful, friendly, knowledgable and honest. He truly made it such a wonderfu My husband and I had a wonderful experience with Sal (sales). He was very helpful, friendly, knowledgable and honest. He truly made it such a wonderful experience for both of us and it was stress free. I strongly recommend using this dealership, ask for Sal. More

Great automobile and purchasing process!😄 This was the most professional and satisfactory automobile purchase I have made in the past 56 years! My previous experience was so negative due to t This was the most professional and satisfactory automobile purchase I have made in the past 56 years! My previous experience was so negative due to the prior Service Manager that I purchased my last Mercedes-Benz,4/2016, from the Orange Park dealership. Thank you, Earl for the experience and super automobile which changed my negative opinion of the dealership to Positive! More