Mercedes-Benz of Jacksonville

Not trust worthy We took our 2006 Mercedes to this dealership to get an estimate for a repair. Our normal mechanic could not preform this repair because he does not h We took our 2006 Mercedes to this dealership to get an estimate for a repair. Our normal mechanic could not preform this repair because he does not have the equipment needed but said the Mercedes Dealership would have the equipment. The dealership quoted us $5000.00+ and the service advisor looked us in the face and lied. He stated that the parts needed were not available "anywhere in the world". Well, we took our vehicle and left. Our regular mechanic said the parts we needed would be about $1000.00 and we found another Mecerdes Mechanic to repair our vehicle for a total of $1720.00. We will not return to Mercedes of Jacksonville and would not recommend this dealership. More

Excellent experience, M/B of Orange park is a great, professional dealership. Waiting while my car was serviced was easy and pleasurable. The dealership has invested much t M/B of Orange park is a great, professional dealership. Waiting while my car was serviced was easy and pleasurable. The dealership has invested much time and effort to make it that way. More

Great and speedy service. They fixed a mercedes I bought from another dealer. They dianosed and repaired in a speedy manner. Staff was polite and willing to answer all question They fixed a mercedes I bought from another dealer. They dianosed and repaired in a speedy manner. Staff was polite and willing to answer all questions or concerns. More

Excellent Service I continue to be impressed by the level of professionalism and service by Fields. Rob Lowe is extremely professional and is able to answer my questio I continue to be impressed by the level of professionalism and service by Fields. Rob Lowe is extremely professional and is able to answer my questions concerning my car services. More

service friendly and fast and great price. I would recommend this dealership to all of my friends. I must say I am very pleased with the service that was per friendly and fast and great price. I would recommend this dealership to all of my friends. I must say I am very pleased with the service that was performed on my vehicle. More

Great service from friendly, professional staff. Went in for a new tire and had no reservation. The rep took care of my car in a timely manor and kept me update from friendly, professional staff. Went in for a new tire and had no reservation. The rep took care of my car in a timely manor and kept me updated throughout the process. It even ended up costing less than I'd anticipated and was faster than going to a tire shop with an appointment. More

Stellar Serivice Our service advisor Ted Kypreos is top notch. He ensures the work is performed of the best quality. He keeps us informed on everything. The technician Our service advisor Ted Kypreos is top notch. He ensures the work is performed of the best quality. He keeps us informed on everything. The technicians are also excellent. Never have a doubt with their work. More

Service for update on ECU I didn’t have an appointment and the service advisor was very pleasant. He advised it would take about 1 hr and 45 minutes. After an hour he said the I didn’t have an appointment and the service advisor was very pleasant. He advised it would take about 1 hr and 45 minutes. After an hour he said the car was being washed and should be ready in 20 minutes. I waited another hour and still no one had come to tell me my car was ready. I walked outside to see my car ready. Took another 10 minutes for them to figure out where my keys were. Would have been greatly appreciated if someone would have let me know when my car was actually ready. Turns out my car was ready 45 minutes before I walked outside. More

Great service I was greeted with a friendly smile, I was given an appointment on short notice. I enjoyed lunch while I waited. Wade Forsyth always makes me feel I was greeted with a friendly smile, I was given an appointment on short notice. I enjoyed lunch while I waited. Wade Forsyth always makes me feel like I am a valued customer. The following day he calls to make sure that everything was done and working to my satisfaction. Great service. More