Mercedes-Benz of Durham

I am an out-of-state buyer and Jim was fantastic to work with! He went above and beyond including a live video call for me to inspect the car, remote paperwork signing and even delivery to my driveway! What with! He went above and beyond including a live video call for me to inspect the car, remote paperwork signing and even delivery to my driveway! What a great experience! I highly recommend both Mercedes-Benz of Durham and Jim! More

Biggest thank you to my sales consultant, Jon Choi, the sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamli sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamlined the whole process, taking the stress off of me with my purchase and made sure that I had options without twisting my arm into a car that would not fit me as well as the vehicle that he helped me into. Jon is very knowledgeable and an tailored the whole experience to my needs, making the impossible; possible. Could not be any happier with my experience and purchase. I am already looking forward to my next purchase with Mercedes-Benz of Durham. Do yourself a favor and ask for Jon Choi by name when you visit, be rest assured that you are in great hands. Shame on you if you don’t work with his dealership for both sales and service. More

I bought my car here an I can say the service was outstanding. They got me the lowest rates available and a nice car for a reasonable price. outstanding. They got me the lowest rates available and a nice car for a reasonable price. More

Excellent service. Loved the client business center! Attendant was very personable and helpful; explained everything clearly. It took considerably longer for diagnostic than estimated but the technician Attendant was very personable and helpful; explained everything clearly. It took considerably longer for diagnostic than estimated but the technician just kept going until he had checked everything. More

Great customer service. Staff was very attentive and helpful. Answered all my questions and concerns and provided rental for my convenience and accommodated my requests. helpful. Answered all my questions and concerns and provided rental for my convenience and accommodated my requests. More

I was talking with Jon about a vehicle I was interested in. It sold. He found me 1 I liked better than the 1st in less than 24hrs. I bought it. Great work! in. It sold. He found me 1 I liked better than the 1st in less than 24hrs. I bought it. Great work! More

Jim Farina did a great job allowing us to drive different models and help us decide which model was the right one for our current situation. We are very happy with our choice, and this is the third car I buy models and help us decide which model was the right one for our current situation. We are very happy with our choice, and this is the third car I buy from this particular dealership because sales and service are second to none. More

David Spicer did a great job getting our 3500 Sprinter repaired. Working with our insurance company and always responding to my inquires in a timely manner. We live out of state and David's effort in co repaired. Working with our insurance company and always responding to my inquires in a timely manner. We live out of state and David's effort in coordinating with us long distance, expediting the repairs, which were performed well, based on the performance of the vehicle since I picked it up, made a very difficult situation less so. A sincere thank you to him and the dealership. More

Great service , Everyone was very helpful especially Kris service manager service manager More

Experienced Good customer service, employees were pleasant to work with pleasant to work with More