Mercedes-Benz of Durham

Excellent people and service. Because of covid they were short handed and still got to my car on-time. short handed and still got to my car on-time. More

Isaac was awesome and very helpful. He was so knowledgeable about the car. Made purchase easy! knowledgeable about the car. Made purchase easy! More

Great service The salesman‘s was very nice ! It was ready on time I was very satisfied ready on time I was very satisfied More

Great experience with the Sales Associates. I notice some great team work among the employees. There was not a high pressure sales environment. I will certainly recommend this Dealership to my friends and fa great team work among the employees. There was not a high pressure sales environment. I will certainly recommend this Dealership to my friends and family. More

This was my first time using MB of Durham and I will use them again them again More

We are not regular customers of this dealership but they treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. They took our vehicle in and immediately started working on it. From the receptionists who spoke so kindly to us when we called and gave our dogs water when we arrived to the service writer, Seth, who immediately intuited the issue, to the mechanic, Dennis, who stayed on the issue to insure we could safely continue our journey- all of the staff were conscientious and professional. They delivered service with the utmost friendliness showing an understanding and concern for our predicament. Everyone wore masks which we appreciated very much. In today's desert of zero customer service Mercedes Benz of Durham is an oasis. More

I have been told there is no loaner car and it will take 3 hrs. Unfortunately it took over 4 hours. Also, Jeff recommend to rotate the tires and make the balance for the tires. at the end, they did not rot 3 hrs. Unfortunately it took over 4 hours. Also, Jeff recommend to rotate the tires and make the balance for the tires. at the end, they did not rotate the tires and I paid for unnecessary balancing the tires. More

Performed all recalls as needed. Performed all recalls Performed all recalls as needed. Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed Performed all Performed all recalls as needed. Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed More

Everyone especially John, my service manager was very accommodating. He assured me that I would have no longer than a two hour wait and that happened. I was very pleased to get the repair done and out in accommodating. He assured me that I would have no longer than a two hour wait and that happened. I was very pleased to get the repair done and out in a timely matter. More

John Hall was honest, professional and helpful throughout the process. He communicated effectively and frequently keeping me constantly updated. the process. He communicated effectively and frequently keeping me constantly updated. More