Mercedes-Benz of Durham

So I came in and was met with Noor Nasser at the front desk. She was really pleasant and had me meet with sales agent, Brett Weaver. Brett was extremely thorough with me and super friendly! We spoke about desk. She was really pleasant and had me meet with sales agent, Brett Weaver. Brett was extremely thorough with me and super friendly! We spoke about what I was looking for in the price range I’d prefer. Before I knew it, he had found me a car with everything I really wanted in my Mercedes. It wasn’t even in the USA yet so he continuously kept me updated on the vehicle’s whereabouts. Any time I thought of a new question or couldn’t remember something, I had a prompt response from him! I never felt like I was bothering him (and I asked a LOT of questions). The day my car arrived he immediately sent me photos and had it cleaned for me, prepped with a beautiful red gift bow!!! (I definitely didn’t expect that and thought it was most definitely a nice touch.) The finance process was insanely quick too! (Great job Moose Qomaq.) I believe it took Moose and I about 15 minutes to handle everything. WOW. That’s it. I had my car but the customer service didn’t stop there. Brett then made sure to go through every button in the vehicle along with explaining the reasons for the features and how they functioned. We literally began from left to right of the vehicle. (I didn’t even need to read my car handbook and I’m completely well-versed on the vehicle as if I’ve owned it for months/years.) THANK YOU for this experience. I won’t lie, I don’t think I’d ever go to another dealership again - even for convenience. Trust me when I say, you’ll most definitely want to come here even if you aren’t purchasing a Mercedes!!! More

Excellent customer service I recently a bought c300 from mercedes-benz of durham and i was helped by Maryann, she is the best salesperson i ever met , she didn't pressure me at I recently a bought c300 from mercedes-benz of durham and i was helped by Maryann, she is the best salesperson i ever met , she didn't pressure me at all instead she advised me not to rushed and she tried to help me find the right car for me ,Trustworthy, she made the process so easy.Quick and clear communication (email or in-person).Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson (Maryann) More

We just bought a new GLE 350 from Maryanne and it was an awesome experience. Not only was she friendly and knowledgeable, she was very prompt with questions and just getting the deal done. We will buy our awesome experience. Not only was she friendly and knowledgeable, she was very prompt with questions and just getting the deal done. We will buy our next car from her wherever she is! More

Thanks Mr. Hall for your Indonesia and thoughtfulness to pick up my vehicles from home for scheduled service. I appreciate it very much. Good job. pick up my vehicles from home for scheduled service. I appreciate it very much. Good job. More

My salesman was courteous and polite. I had come to buy with my checkbook at the ready. When I asked how firm the sticker was he said the dealership was aggressive and would surely work with me. But in the with my checkbook at the ready. When I asked how firm the sticker was he said the dealership was aggressive and would surely work with me. But in the end, they didn’t even budge a penny! More

Above and Beyond Using hendrickcars.com, I’d been in search of a certified pre-owned luxury compact crossover for months. Because the car I’d been driving was a 2003 H Using hendrickcars.com, I’d been in search of a certified pre-owned luxury compact crossover for months. Because the car I’d been driving was a 2003 Honda Accord Coupe that had remarkably low mileage and was in excellent condition, I didn’t want to jump at the first vehicle I saw. I knew that if I was going to get myself into something new, it had to be the right fit. About two weeks ago, I saw a 2019 Cadillac XT4 Sport and it immediately caught my eye. I contacted my friend Noor Nasser, the Relationship Manager at Hendrick Mercedes Benz of Durham and she immediately put me in touch with salesman, Brett Weaver. He was amazing enough to organize a test drive with Cadillac and my partner and I arrived bright and early the following morning. Because this was my first big purchase [ever], I was apprehensive of course but, post-test drive, we sat down with Brett to discuss the transaction. He was more than knowledgable, put our minds at ease, and we were able to secure a great deal. The XT4 was meant to arrive the following Friday as it was being transported from Kansas City. Due to unforeseen circumstances, it arrived the following Tuesday. Because I was rather disappointed, Brett and the incredible team at Mercedes truly did everything they could to make sure our experience was top-notch and the deal was finalized. My XT4 was delivered personally to me at my home where we filled out the paperwork. Brett truly went above and beyond and I’d recommend him again and again. I’m more than happy with my dream car and Mercedes Benz of Durham will continue to have my business. Go see Brett Weaver. Wave hello to Noor Nasser and get yourself a vehicle from Mercedes Benz of Durham. You won’t regret it! More

The dealership has a exceptional service department. My entire experience was nothing but great. They went above and beyond to provide exceptional service and make sure everything done right. entire experience was nothing but great. They went above and beyond to provide exceptional service and make sure everything done right. More

I'm grateful for the fantastic service delivered by MB of Durham. Kim Fredlund, our service advisor, is a stand out home run of service experience. Her professionalism, communication and follow through are t Durham. Kim Fredlund, our service advisor, is a stand out home run of service experience. Her professionalism, communication and follow through are top notch and unrivaled. Having lived in 3 states with cars serviced in many dealerships, Kim and her team at MB of Durham are the reason why I continue to return to MB of Durham for all car maintenance needs including detailing services. Excellent service from Kim Fredlund. More

Great customer service Mercedes Benz of Durham, worth the drive from Apex N.C. Kim Fredlund from service was great. She organized a loaner car, a service time around my s Mercedes Benz of Durham, worth the drive from Apex N.C. Kim Fredlund from service was great. She organized a loaner car, a service time around my schedule and my car was detailed and drives great. I would recommend this service department. I will be back! Thank you, More

Best of the Best!!! Maryann was very knowledgeable about the car and also very professional in her approach. Great experience in buying a car from Mercedes Benz of Durham Maryann was very knowledgeable about the car and also very professional in her approach. Great experience in buying a car from Mercedes Benz of Durham. Super people!! More