Mercedes-Benz of Durham

Excellent service. Friendly, efficient . They had a loaner car ready for me and explained what they were going to do for my service very wel loaner car ready for me and explained what they were going to do for my service very wel More

An awesome experience From the minute I walked in the door, Maryann was very pleasant and helpful. She fulfilled all my request, showed me the vehicle I was looking at onli From the minute I walked in the door, Maryann was very pleasant and helpful. She fulfilled all my request, showed me the vehicle I was looking at online, and answered all my questions. If I had one she couldn’t fully answer she quickly got me answer. She listened to me and got me a great offer. When I asked for a little more on my trade in, she got it done. She made the negotiation process so very easy and helped me get a great deal! She carefully explained and showed me some of the features of the car so that I could fully appreciate what the car had to offer. She even helped make the closing procedures much easier. During the whole proceedings she never rushed through anything, never rushed me, and stayed fully committed to my quest for my dream car. Maryann and the whole staff there made it the most enjoyable experience of purchasing a vehicle That i have ever had. I highly recommend Mercedes-Benz of Durham! More

I love everyone at this dealership. Everyone was so friendly and made sure you were taken care of. Maryann was the best. She kept in contact friendly and made sure you were taken care of. Maryann was the best. She kept in contact More

I just brought my first Mercedes Benz 2020 GLC 300 and I couldn't be happier. Maryann Wrenn made sure I had an A-mazing experience. She was EXTRA patient with me while we searched the country for the perfec couldn't be happier. Maryann Wrenn made sure I had an A-mazing experience. She was EXTRA patient with me while we searched the country for the perfect SUV for me. She even delivered my vehicle to my home on her day off. She was always full of excitement and energy. If you are looking for a great experience see Maryann. More

Joshua and finance women were the best and vehicle clean friendly staff great experience .Going to buy another vehicles from Josh . Recommended josh to friend who bought friendly staff great experience .Going to buy another vehicles from Josh . Recommended josh to friend who bought More

Exceptional Personnel Maryann Wrenn was a pleasant salesperson and a pleasure to deal with, truly a consummate professional. I highly recommend her if you're looking to buy Maryann Wrenn was a pleasant salesperson and a pleasure to deal with, truly a consummate professional. I highly recommend her if you're looking to buy or lease. More

Let me start off by saying I never leave reviews but I give credit when credit is due. I’ve been looking for a new car for the past couple weeks and I finally found “the one” I saw the car was in Charlott give credit when credit is due. I’ve been looking for a new car for the past couple weeks and I finally found “the one” I saw the car was in Charlotte and I needed to get it transferred in, when I called I was told Maryann who is a sales consultant was going to get in touch with me to talk about the car. Maryann called me within 10 mins, I explained to her with my job it’s really hard for me to come in but I really wanted the car ! She sent me all of my documents through email that I needed to sign and let me know all the paperwork that she needed from me. She kept in touch with me throughout the day until my car arrived. Not once did she make me feel like I was getting on her nerves and I truly appreciate that more than she knows. I’m really big on energy and she’s has the most positive energy I’ve been around in awhile. Any doubts you have about getting a new car I promise working with Maryann they’ll go away !!! More

Exceptional experience! We bought our very first Mercedes-Benz Sprinter from this dealership and the experience could not have been better! From start to finish our sales con We bought our very first Mercedes-Benz Sprinter from this dealership and the experience could not have been better! From start to finish our sales consultant Brett Weaver was open and honest with any questions we had. He was never pushy and genuinely cared about our needs. Bryan Fleming was a great help with customizing the van and also completing the paperwork. We will definitely be back to upgrade the rest of our fleet! More

So I came in and was met with Noor Nasser at the front desk. She was really pleasant and had me meet with sales agent, Brett Weaver. Brett was extremely thorough with me and super friendly! We spoke about desk. She was really pleasant and had me meet with sales agent, Brett Weaver. Brett was extremely thorough with me and super friendly! We spoke about what I was looking for in the price range I’d prefer. Before I knew it, he had found me a car with everything I really wanted in my Mercedes. It wasn’t even in the USA yet so he continuously kept me updated on the vehicle’s whereabouts. Any time I thought of a new question or couldn’t remember something, I had a prompt response from him! I never felt like I was bothering him (and I asked a LOT of questions). The day my car arrived he immediately sent me photos and had it cleaned for me, prepped with a beautiful red gift bow!!! (I definitely didn’t expect that and thought it was most definitely a nice touch.) The finance process was insanely quick too! (Great job Moose Qomaq.) I believe it took Moose and I about 15 minutes to handle everything. WOW. That’s it. I had my car but the customer service didn’t stop there. Brett then made sure to go through every button in the vehicle along with explaining the reasons for the features and how they functioned. We literally began from left to right of the vehicle. (I didn’t even need to read my car handbook and I’m completely well-versed on the vehicle as if I’ve owned it for months/years.) THANK YOU for this experience. I won’t lie, I don’t think I’d ever go to another dealership again - even for convenience. Trust me when I say, you’ll most definitely want to come here even if you aren’t purchasing a Mercedes!!! More