Mercedes-Benz of Durham

Exceptional customer friendly service. Practice of PPE, use of automobile sanitizing agent, adequate hand sanitizer stations, and other measures to contain the spread of COVID19. use of automobile sanitizing agent, adequate hand sanitizer stations, and other measures to contain the spread of COVID19. More

Another great service visit to Hendrick MB Southpoint. Kris went above and beyond as always. Social distancing was followed and disinfecting of the loaner that was made available and of my vehicle prior t Kris went above and beyond as always. Social distancing was followed and disinfecting of the loaner that was made available and of my vehicle prior to it being returned. More

Wonderful Experience! I worked with Maryann and Brett on purchasing my vehicle. This was by far the best and easiest experience I have ever had when purchasing a new vehic I worked with Maryann and Brett on purchasing my vehicle. This was by far the best and easiest experience I have ever had when purchasing a new vehicle. It was such a smooth process and both were so kind and experts on Mercedes. I highly recommend! More

Kris K. the service manager was awesome, professional and took care of all aspects of my service visit. We would definitely highly recommend the dealership to our friends and family took care of all aspects of my service visit. We would definitely highly recommend the dealership to our friends and family More

Car shopping/buying/leasing was made easier, thanks to James Farino, the sales rep who assisted with all of the transactions from start to finish. There was no pressure and after listening to what I was l James Farino, the sales rep who assisted with all of the transactions from start to finish. There was no pressure and after listening to what I was looking for, within my budget and at the same time, within my "heart's desire," he found exactly the car that met this criteria. My work schedule was/is hectic, but thanks to Jim's commitment to customer satisfaction, my car was delivered to my front door! Thank you, Jim, for making this a stress-free, pleasant experience! More

great dealership Purchased my 2020 E350 on January 2020. James Farina was fantastic in getting me the car I wanted. I traded in my 2014 E350 and Jim was able to find Purchased my 2020 E350 on January 2020. James Farina was fantastic in getting me the car I wanted. I traded in my 2014 E350 and Jim was able to find and have on the lot the same car that I wanted, Black on black 4matic. Jim got me the financing that worked for me and we got everything wrapped up in a very short amount of time. I had my previous 2014 serviced a couple of time and the service department is also great. They get the work done on time and at a fair price. More

Awesome James Farina was absolutely tops right from the get go! He was extremely helpful and knowledgeable and helped me make the right choice of car. I am ex James Farina was absolutely tops right from the get go! He was extremely helpful and knowledgeable and helped me make the right choice of car. I am extremely happy with my lovely new car. Everything about it is gorgeous. James was helpful a number of times after I purchased the car. Patient and friendly. Really happy to be a part of the Mercedes family because of James Farina. More

My experience with this Mercedes dealership in Durham was everything! My entire car buying experience was pleasant from start to finish. Jim was fantastic. He listened to my wants with buying my first Merced everything! My entire car buying experience was pleasant from start to finish. Jim was fantastic. He listened to my wants with buying my first Mercedes and he did not push anything on me. He was very outgoing and I really appreciated his hospitality. Definitely recommend! More

I took my car into Mercedes because of suspension issues. They gave me a free rental while they worked on my car. Customer service was fantastic. Car is fixed. I’d use them again in a heartbeat They gave me a free rental while they worked on my car. Customer service was fantastic. Car is fixed. I’d use them again in a heartbeat More

Excellent Customer Service I have leased from Mercedes-Benz for more than 15 years now. My recent lease from Mercedes-Benz of Durham hands down the best customer service. Maryan I have leased from Mercedes-Benz for more than 15 years now. My recent lease from Mercedes-Benz of Durham hands down the best customer service. Maryann Wrenn made this experience very easy and and painless. She found the car I wanted without me having to compromise on color and features. She shared information to save me money and met me at a local dealership to save me time. She made the entire experience pleasurable and communicated with me through every step. Couldn't ask for better sales experience. Thank you Maryann! More