Mercedes-Benz of Durham

Dream Team to the rescue again! Got an AClass, this past December. Received exemplary, beyond a 10 rating service from Maryann Wrenn/my salesperson & Brett/Portfolio Manager. At that time, I’d never heard December. Received exemplary, beyond a 10 rating service from Maryann Wrenn/my salesperson & Brett/Portfolio Manager. At that time, I’d never heard of a Portfolio Manager, but after meeting & dealing with Brett, I was so glad there is such a position. Well...on February 21,2021, two months after getting my car, a deer jumped in front of my car on Interstate 85, totally my car. Well, this past Friday, my Dream Team, Maryann & Brett, once again, provided me with such an awesome level of care, support, empathy over my incident & guidance in selecting & securing another vehicle. Professionalism, yes. But, Maryann & Brett, go beyond being professional. They truly care. More

I’m writing this to let you know that I had a great experience yesterday getting my plan A service done. John Hall is a role model for role models. His professionalism and friendly demeanor is a major experience yesterday getting my plan A service done. John Hall is a role model for role models. His professionalism and friendly demeanor is a major reason I keep coming back for my scheduled services. He is very accommodating and has never let me down. My vehicle is older model, but always feels brand new again after driving away from your service department. Thank you for the great experience. Afifi More

Seth has great customer service! Thank you for always being friendly and creating a great experience. I appreciate the updates you send in regards to the status of my service completion, gives me a peace being friendly and creating a great experience. I appreciate the updates you send in regards to the status of my service completion, gives me a peace of mind when you keep in the loop! More

I purchased a E 300, and we are enjoying it. Miss my E350, but we have adopted this one and we will keep it, Lol. , actually we like this car, the color and the mileage is a PLUS. Thanks Lauren, yo E350, but we have adopted this one and we will keep it, Lol. , actually we like this car, the color and the mileage is a PLUS. Thanks Lauren, you did a very good job. More

I have a 2012 cls 550 and I have ongoing issues. One thing makes me extremely confident that their mechanics not only highly trained but honest and fantastic to work with. Their service desk is also in thing makes me extremely confident that their mechanics not only highly trained but honest and fantastic to work with. Their service desk is also incredibly knowledgeable. More

Great experience with Maryann Wrenn. She is a delight to work with and even though I did not end but with a car from her dealership I would seek out her help again. She know MB cars and cares about her cli work with and even though I did not end but with a car from her dealership I would seek out her help again. She know MB cars and cares about her clients. More

Well, I have a 2014 E550 coupe, and it has been to the dealership for service reasons. I'll tell ya, when there isn't a warranty to fall back on, it can get very expensive, I see why people sell them when dealership for service reasons. I'll tell ya, when there isn't a warranty to fall back on, it can get very expensive, I see why people sell them when the warranty runs out.!!! Lol But I can say that my service tech (Kris K.), and the mechanic (Jeff) were very thorough with the jobs that have been done and I do appreciate that. All of the maintenance was done and it is ready for another 100K miles... hopefully!!! More

Great buying experience. Great customer service. Sales reps were all patient and helpful with decisions. MaryAnn was very helpful before, during and after the purchase of our Mercedes. She made sure that reps were all patient and helpful with decisions. MaryAnn was very helpful before, during and after the purchase of our Mercedes. She made sure that we were comfortable with the functions of our new car. Thank you MaryAnn, Sarah-Elizabeth and Lucious for a great buying experience. More

Thank you to Maryann Wrenn for everything. My first Mercedes purchase was magical. I would recommend this dealership to all my friends and family. Love my Mercedes! Mercedes purchase was magical. I would recommend this dealership to all my friends and family. Love my Mercedes! More

Maryann Wrenn was outstanding throughout the whole process. From test drive, to purchase, to delivery, to post delivery assistance -- Maryann was great to deal with. She is very prompt, personable process. From test drive, to purchase, to delivery, to post delivery assistance -- Maryann was great to deal with. She is very prompt, personable, professional, and informative. I would highly recommend Maryann to anyone! More