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Mercedes-Benz of Columbus

Columbus, GA

4.8
1,611 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,611 reviews

July 03, 2025

Great and straightforward sales service. No hidden surprises. Vehicle priced well. Would buy a vehicle from this dealership again.b More

by Steve P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience! We're thrilled to hear that you found our sales service straightforward and transparent, with no hidden surprises. We appreciate your trust and look forward to welcoming you back to Mercedes-Benz of Columbus for your future vehicle needs. Safe driving!

July 02, 2025

Easy setup for service, tire placement, precise explanation of work and timing of completion. Very satisfied. More

by KWHAND
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with easy setup for service, precise explanations, and timely completion. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to serving you again in the future at Mercedes-Benz of Columbus. Safe travels!

July 01, 2025

It was great. Rick made my experience easy and quick. I would recommend him to friends and family More

by dinahnking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rick made your experience easy and quick. We appreciate you choosing us and look forward to the opportunity to help in the future!

June 27, 2025

Mike was awesome. He communicated with me constantly and kept me up to date with my car. More

by jada.n.askew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the awesome review!

June 26, 2025

Rachelle was very responsive as we worked to get our vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental v More

by jdcdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rachelle was responsive and that the dealership was able to assist you with a rental vehicle and delivery to Colorado. We appreciate your kind words and look forward to serving you again in the future!

June 24, 2025

An exciting and wonderful experience. Their service is top notch. We are thrilled with our new Mercedes! More

by JOANNORRELL
Recommend Dealer
Yes
Employees Worked With
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

June 19, 2025

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with More

by bcontoursvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B, D.D.
Jun 19, 2025 -

Mercedes-Benz of Columbus responded

Dear bcontoursvt, Thank you for sharing your experience and for taking the time to leave us a review. We're genuinely sorry to hear about the ongoing issue with water intrusion and the frustration this situation has caused—especially after the time and effort you’ve already spent to get it addressed. We truly appreciate your kind words about Haley’s communication, and we’re glad to hear she was helpful throughout the process. That said, it's clear we fell short in resolving your concern, and for that, we sincerely apologize. It’s never our intention to inconvenience our guests, and we understand how disappointing it must have been to pick up your vehicle only to see the issue still present. We would really like the opportunity to make this right. Please reach out directly to Haley McDonald, Service Manager, at (706) 256-6100, and we’ll do everything we can to properly assess and resolve the matter. Your satisfaction and trust are important to us, and we want to ensure this is addressed thoroughly. Thank you again for bringing this to our attention.

June 16, 2025

Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it More

by WDBILLINGSLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're grateful to have customers who are so thoughtful and kind. We appreciate you choosing us and look forward to the opportunity to help in the future!

June 14, 2025

Everything went great. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. More

by oscar_harris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear everything went great and that your vehicle was returned in a timely manner. We appreciate your kind words and wish you a Happy Father's Day as well! We look forward to serving you again in the future.

June 12, 2025

Mr. Earnest responded to my requests on his day off, came in early to work with my schedule. He had the vehicle I was buying getting prepped before I arrived and the entire process was quick and painless. More

by RTRAMEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

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