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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
765 Reviews

765 Reviews of Mercedes-Benz of Boston - Service Center

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July 25, 2024

Jimmy provides great service. He’s helpful, friendly and very informative and works to make the servicing your vehicle easy. More

by Suziemackie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of Boston responded

Thank you for the kind words! We're glad to hear Jimmy made your experience at Mercedes-Benz of Boston smooth and enjoyable. We appreciate your support!

June 15, 2024

Patrick's Titshaw makes all the difference it is and the reason why love this dealer More

by Fdumler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of Boston responded

Thank you for the fantastic review! Patrick & the team appreciate your support and look forward to seeing you next time here at Mercedes-Benz of Boston!

June 14, 2024

Mercedes Benz of. Boston is top rate. I always receive excellent service! Patrick T is my advisor, and he’s the best! More

by jwashington
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Patrick and our team at Mercedes-Benz of Boston always provide excellent service. We appreciate your support!

June 01, 2024

This is by far the best dealership. They always address the problems, let me know what’s happening and my car is always washed and clean when I pick it up. Jimmy (service) is the reas More

by jpearlstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Jimmy and the team at Mercedes-Benz of Boston continue to provide you with exceptional service. Thanks for your loyalty and kind words!

June 01, 2024

Patrick, service representative was very helpful. He handled a lot of warranty and loaner car logistics. Very good at explaining and implementing service. More

by Car customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mercedes-Benz of Boston responded

Thank you for sharing your positive experience! We're glad to hear Patrick provided excellent service and assistance with warranty and loaner car logistics at Mercedes-Benz of Boston. We appreciate your feedback!

May 31, 2024

Great dealership-very customer focused and honest-like Herb Chambers himself-Jimmy M my service manager for many years is simply the best and the principal reason that I continue to buy cars exclusively t More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mercedes-Benz of Boston responded

Mike, we're delighted to hear that Jimmy and the team at Mercedes-Benz of Boston have earned your loyalty with their exceptional service. Thanks for sharing this kind feedback and we'll see you next time!

May 30, 2024

Great service at Herb Chambers but holy moly! ! It was very expensive $$$$. Went in for a check up on my car and $5,000 later got my car back. Seems like a rip off honestly More

by despot_away_0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny & Joe (drivers) 5 Star!!
Jun 03, 2024 -

Mercedes-Benz of Boston responded

Thank you for your honest feedback. If you wish to discuss your visit further, feel free to reach out. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

May 26, 2024

All the best around very informative helpful and a good snacks too!!!! And everything is beautiful there every time I go there especially the free car wash and they have a great service department as well More

by bob.bonina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Veloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Mercedes-Benz of Boston responded

Bob, we're delighted to hear you enjoyed our services and amenities at Mercedes-Benz of Boston! Thanks for the great feedback! We'll see you next time. Safe travels!

May 23, 2024

I had my car dropped off for service first time. The staff are very professional, polite and good communications. Service manger Patrick is great. More

by Guoallan2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you had a positive first service experience with us at Mercedes-Benz of Boston! Your kind words about our staff and Patrick are much appreciated. We look forward to assisting you again in the future!

May 17, 2024

Very pleased with MB Boston and the service manager. They found two difficult intermittent problems and took care of them. I feel they did a great job and deserve praise for professionalism and quality More

by eanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Mercedes-Benz of Boston responded

We're delighted to know that our team at Mercedes-Benz of Boston was able to address and resolve your vehicle's issues. Thank you for taking the time to share this kind feedback and please don't hesitate to reach out if we can be of service again in the future!

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