Mercedes-Benz of Boston - Service Center

I would recommend this dealership based on the Service Department, specifically, Kim Trott a Service Advisor. She is thorough, calls you back when she says she is going to and goes the extra mile for the Department, specifically, Kim Trott a Service Advisor. She is thorough, calls you back when she says she is going to and goes the extra mile for the customer. I only ask for her when I get my vehicle serviced. I also have had the opportunity to have Chad (unfortunately I don't know his last name) work on my car - and I usually request that he work on my car - I met him when he came out to do a roadside service because my car was disabled and he was so knowledgeable about Mercedes Benz'. While I do not know the names of all the people who helped me on my most recent visit, they all had smiles on their faces from the person who first took my car to the woman who processed my payment - including a gentleman who may have been a salesperson (I am not sure) who was standing next to me at the payment counter. My car was clean when I picked it up - the process to get a loaner vehicle was simple...I want my car to last a long time and I think it is important to service your vehicle at the dealership to insure you are getting MB parts. I purchased my car in Lynnfield and originally had it serviced there. I started taking my car to Somerville which was more convenient. Because of the great treatment I have received, I will never go to another dealership either to service my car and in the future when I purchase another vehicle - it will be a Mercedes - and I will purchase it in Somerville. More

Ennio was fantastic. He went out of his way to show me the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I needed and had it delivered the same day! Fantastic service! More

Best service experience I ever had. I was greeted promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a ni promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a nice surprise!) and I was given a newer year version of my own car - the only caveat to be sure to return it with the same amount of gasoline it had in it when I first borrowed it. I had a lot of work done (a lot of warranty work, but not all, however) and they were extremely good about not going over my budget - they actually called me when they got near my budget amount to ask about additional work (2 bent wheels that affected my car's handling) that they asked me if I wanted to fix (but this would put me about 4% over my budget, I was told) so I authorized it. Surprise, the final bill was LESS than what we had discussed over the telephone! This has NEVER happened to me in the car business before. I can not recommend them highly enough! More

this is my second car purchase from Chambers, both new vehicles. I have been a customer of theirs for over 20years. During that time all service was handled by Enio Rebolo, one of their service reps. In a vehicles. I have been a customer of theirs for over 20years. During that time all service was handled by Enio Rebolo, one of their service reps. In all the time I have workd with Enio I have found him to be helpful, concerned about properly taking care of my car, and insuring that I was always treated fairly and promptly. I could not imagine a working with any other service rep than Enio,I am always confident in his detailing of any problem, and am assured the work will be skillfully done and repair costs in line with the job and not inflated as I have heard from friends who utilize other dealerships. Chambers and Enio are tops with me. More

After purchasing several cars from Herb Chambers, we have a chance to say how pleased we are. Right from the minute we drive in. The men in lab coats are always ready to assist you with a friendly smile. Th a chance to say how pleased we are. Right from the minute we drive in. The men in lab coats are always ready to assist you with a friendly smile. The first question is the same " Where's Nathan ? " . Nathan has helped us from sales to service. He communicates everything to you. Makes visiting for service a pleasure. We can talk baseball or cars, we feel we came to visit a real friend ! When we call with a question....he calls you back !!! and that is HUGE in this day and age. We can't say enough about him. We have had similiar experiences with all the staff...service is always perfect ! ... and what about those apples! They are beauties ! Thank you for having Nathan there for us ! More

WE STARTED COMING TO CHAMBERS A FEW YEARS AGO AND WE HAVE APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH COR APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH CORRECT THE AUTOMOBLILES PERFORMANCE LIKE IT IS NEW AGAIN. THANK YOU NATHAN AND CHAMBERS MOTORS JAMES CORRADINO MICHELE MITCHELL CORRADINO More

I have been dealing with Chambers Mercedes in Somerville for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experienc for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experience and my buying experience to be customer friendly. I will continue to buy my vehicles there and have recommended family and friends to visit them and feel the individual customer experience. More

My wife and I have 2 MB cars, a C220 and a C240 wagon. The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealershi The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealership. I was driving the 1995 C220 with my two kids and the wiper began to only wipe intermittently, but very inconsistently. I was able to get to my daughter’s language lesson, but I was very concerned about getting home to Andover from Cambridge, MA. I tried to make adjustments with little success. I was able to drive with my son to HC motorcars. There, Nathan greeted me in the entry. I explained the situation and Nathan kindly told me he would have a technician work on it right away. It was around 6pm. At 6:20, Nathan gave me an update and he stated that he was concerned about the safety of me driving it. He offered a loaner car at that time, in the event progress couldn’t be made to restore the wiper to working condition. Just before it was time to pick my daughter up across town (6:40), Nathan reported to me that the wiper was working, but it would need a new wiper motor in the near future. The charges were very reasonable and I was extremely appreciative that he was able to get the thing fixed. I also appreciated the concern he had for me and my family. This was not the first time that I have felt this way about the Herb Chambers service experience! There is no doubt that my next car(s) will be purchased at a Herb Chambers dealership. More

I have always been treated professionally and with courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is n courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is not ready, a loaner will be made available. I am alway apprised of problems and given a reality based estimate. I get good (rapid) transportation to work when I drop off the car. Car is always washed and cleaned. They may cost a little bit more (but not much at all), but it is worth it becuase of the completeness of the service and lack of worry. More

Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checke money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checked everything over and found some things that needed attention. When you bring it in for something simple and it ends up saving you over the long haul, there's no complaints to be made. The location of the dealership leaves a little to be desired though as traffic can be a PITA after 5PM or so. Great service work and fast turnaround. Can't beat it in the city, no doubt. More