Mercedes-Benz of Boston - Service Center

Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

Exceptional Service I arrived to this dealership after I had experienced a complete incompetence and horrible customer service at Mercedes of Hanover. Once I arrived to I arrived to this dealership after I had experienced a complete incompetence and horrible customer service at Mercedes of Hanover. Once I arrived to Herb Chambers Mercedes of Boston in Somerville, I was blown away by their customer service, knowledge and treatment of their customers. From the valet to Paul who was my service advisor, to their mechanics, the rental agent, the guy (Manny) who was so knowledgeable about my car and super courteous to deliver my car to my address. I cannot say more positive things about this dealership. They treat you well when you’re buying a car but the good thing is they continue to treat you well when you come for service as well. Definitely my next car will be no place else but Herb Chambers Mercedes of Boston in Somerville. More

Redemption Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness h Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty. More

30 day warranty I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patie I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb Chambers Mercedes of Boston is are great place to buy a car More

Update! Great Customer Service! Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul was also very nice and apologized for the bad experience! I did overacted but as you can understand if you were in my shoes after buying an expensive car and something this this happen... but I've since moved back to the West Coast and have recommend many of my good friends (from Boston area) to still come here because of the great experience provided after enduring the bad one!! ___ I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims refinished. The tech outside gave me the service consultant "Paul Arsenault". It was strange as I specifically asked for Matt (the other service consultant). Anyways, this guy was not friendly and the customer service provided from him was garbage. I get that it was the day after the 4th but nonetheless I pay for the premium service and I expect premium quality. He gave me a crappy loaner car. When I arrived, he didn't bother to greet me enthusiastically. It seemed like he did not want to work that day or something. In addition to these, he did not bother calling me to let me know when my car was finished. There was no update to the status of my car after I dropped it off with them since 7 AM. I had to call him at 1PM to follow up. When I arrived to pick up the car, I had to follow up with the service tech outside in the service area. I had to wait an extra 30 minutes for them to find my car and there was so much confusion because my car was apparently in another building. Paul never followed up with me when I came in to pick up the car. I basically went to the counter to pick up the receipt of work done and waited outside. There was 0 communications. It was such a bad experience but I let it go. I didn't want to deal with him. Anyways, the worse is yet to come... On Saturday morning, I decided to clean my wheels and I noticed the one of the rear rim in which they refinished had some sort of clear coat solution spilled on the black paint of my wheels (these are 20s AMG rims) and it stripped the paint. This is a brand new car and I barely drove it. This show to me that its obvious that Paul did not check the quality of the work before giving back my car. To think about it, I did actually see him leaving out in the back when I was waiting for my car when they were trying to find it. I brought the car back on Saturday and hopefully it will be refinished correctly and with quality by the end of business on Monday . It is a hassle to come back and forth when he could've just done it right the first time and verify before wasting my time and the dealership resources. I will provide a further update for the other service consultant (Mike) that I ended up working with on Saturday. He was somewhat helpful but that was because I spoke to the General Manager Jeff. I feel so far the only person that was helpful in resolving the entire situation is the GM Jeff. He was very accommodating and resolve the issue immediately. Honestly, when I brought the car back Saturday(7/7) morning, the service consultant Mike told me there is nothing he can do and told me to come back on Monday. I am glad I told Mike I want to speak with someone in upper management. As a result, the GM stepped up with a resolution to provided great customer service by giving me a loaner car and drop my C63S for them to work on first thing Monday morning. MB of Boston (service center) definitely needs this type of mentality and attitude. I really hope someone in upper management read this and retrain Paul for his lack of customer service. It is crucial for the business. Something like this can make the dealer loose money. I am a loyal customer here and have bought 2 cars from this dealer. I've also recommended my wife and friends to buy their cars here too. This was one of the worse experience I've ever had encountered at a Benz dealer and I wish no one has to encounter this. I will never deal with Paul ever again and will not recommend anyone to deal with him. Just think about this, if you were in my shoes - spending almost six figure on a new car and only to have someone messed it up even more when they tried to "refinished" your curbed wheels. Not only that but have to deal with such bad customer service. This is not the brand that Mercedes is all about. I am grateful the GM was there to resolve this today (7/7). I will update this post when I pick my car up on Monday. More