Mercedes-Benz of Boston - Service Center

I drove in the custom garage/repair center. I exited my s430 into an air conditioned environment. I was greated by my service representative Stephen and was introduced to my service tech, Neil. I was the s430 into an air conditioned environment. I was greated by my service representative Stephen and was introduced to my service tech, Neil. I was then given a mercedes loaner car until my vehicle was fixed a few days later. Everyone was excellent, friendly and made me want to return there in the future for service. Highly recommended. More

Chambers Motorcars is simply the best car dealer I have ever worked with. The employees are unfailingly polite, helpful, and professional. Every aspect of the operation is impressive. The facility is sp ever worked with. The employees are unfailingly polite, helpful, and professional. Every aspect of the operation is impressive. The facility is spotless and very comfortable if you are waiting for your vehicle -- with refreshments and a work area with Internet access. The courtesy drivers and cars are pleasant and efficient and the process of renting a Mercedes for longer service jobs is fast and convenient. The service advisors are knowledgeable and remarkably diligent. Kim Trott, who I worked with recently, called me several times during the day to explain my service options, update the status of the work, and arrange for me to get a ride to pick up my car. I always feel like their most valuable customer even though I drive the least expensive Mercedes and I didn't even buy it from Chambers. More

It was a plesure to get my vehicle serviced at chambers motor cars in somerville. Working with my service manager stephen was quick, easy and again a pleasure. Thank you very much for the quality of servic motor cars in somerville. Working with my service manager stephen was quick, easy and again a pleasure. Thank you very much for the quality of service and I will be sure to recommend the dealership. More

I have been very impressed with the manner in which the Herb Chambers dealership in Somerville MA handles it's Customers when getting their vehicles serviced at Motorcars of Boston. It begins with driving Herb Chambers dealership in Somerville MA handles it's Customers when getting their vehicles serviced at Motorcars of Boston. It begins with driving up. The intake area is always ready for you as the door opens and the valet promptly greets you and leads you to your waiting SErvice Consultant. In the more recent visits I have worked with Stephen Lopes. Steve is friendly, knowledgeable and quite considerate of your time. As you describe your maintenance or repair requirement he pain stakenly insures that the technician orders include all the relevant detail needed so that the problem or work is done right. I have not experienced a stop with the service consultant that lasted longer than 5-10 minutes before I am given my voucher for the loaner car at Enterprise, a 20 second walk across the Valet area. It does not get more convenient than that. The sales team at Enterprise is very professional, prompt, and they are committed to getting the Customer on his way as quickly as possible in clean, attractive, and well maintained vehicles. Very often I get to drive the latest Mercedes Benz models, a terrific way to expose Customers to the wonderful line of vehicles. It's great to step out of the SUV once in a while and climb into a sleek C300 for the day. Back to Stephen. As I said, he has been my Service Consultant for the last few visits. He goes way above the norm in his efforts to keep you informed about your vehicle's progress. I had one issue that was a difficult diagnostic process. He made sure to stay in regular touch with me passing Technician questions about the issue real time so that they could make continual progress and stay focused on my vehicle until the issue was finally found and corrected the final time. Stephen is very focused on the Customer experience and you can see he takes his job and duties at Herb Chambers very seriously indeed. No one likes to take there car for service. We are all so busy so much of the time. I will say however, the experience at Herb Chambers takes much of the usual hassle out of the experience as possible making each experience one that makes you want to tell others about it. Great Job! More

We brought our C320 in for annual service. It needed a couple of additional items serviced which would take some additional time, but we had a plane to catch. The Service Advisor, Kim, had the additional couple of additional items serviced which would take some additional time, but we had a plane to catch. The Service Advisor, Kim, had the additional service completed within 15 minutes and we were on our way and made the flight. Great service! More

My husband switched to Herb Chambers from another Mercedes dealer quite a few years ago because of a service issue, as he has 2 Mercedes (company cars) and he personally drives a Maybach and I also h Mercedes dealer quite a few years ago because of a service issue, as he has 2 Mercedes (company cars) and he personally drives a Maybach and I also have a Mercedes. We were lucky enough to get Rob Tinkham as our salesperson as well as Nathan Haugh as our service advisor. These two gentleman consistently provide the highest quality of service possible. There professionalism, knowledge and promptness in addressing any and all of our issues is beyond compare. They both go above and beyond! They are truly an asset to the Herb Chambers establishment. Rob has gone as far as picking up and delivering to our home. Nathan, he's just awesome,he is so accommodating, he makes the whole service experience a pleasure. Because of these two gentleman we will continue to buy Mercedes from Chambers and continue to have all of our service work done there. More

In July, 2001 I purchased my E320 from Chambers Motorcars of Boston. From time to time, my car has required service. While I mentioned Stephen Lopes, I've really had great experience with all of the service of Boston. From time to time, my car has required service. While I mentioned Stephen Lopes, I've really had great experience with all of the service advisors, they've got my car in with short notice and taken care of me. They always keep me updated when I'm waiting or by telephone if I drop my car off. One time I stopped by for service, and my friend who is blind was with me. We got seperated. The dealership was busy as usual.One of the other service advisors helped my friend get to where I was. Needless to say, he was very impressed with the customer service at Chambers Motorcars. Keep up the good work guys and girls Best Regards, Ralph McKenna More

The appointment process was excellent with a follow up phone call to confirm the appointment on the day before. The check in went smoothly and quickly, which is most important when the customer is gettin phone call to confirm the appointment on the day before. The check in went smoothly and quickly, which is most important when the customer is getting off to work as I was. My service advisor,Enio Rebolo, listened to my concerns about my automobile and he was not in a rush. Enio kept me informed as the work was progressing and gave me timely updates. There were no surprises. When I picked up my automobile, Enio suggested that he would check into one minor point as a follow up. This is above and beyond what is expected. A great job Enio!!! Yes I would use Chambers Mercedes Benz again. Francis V More

Just the most recent of several years worth of very professional dealings with Chambers Motorcars. Have purchased four Mercedes and three Saabs from them, and always had terrific experiences. Respons professional dealings with Chambers Motorcars. Have purchased four Mercedes and three Saabs from them, and always had terrific experiences. Responsive, timely and straightforward. Enio (and others in the past)kept us apprised of the process, and kept to the time constraints that I needed to work within. The best. More

Herb Chambers Motorcars sets a new standard for excellence in service for all industries. I am always treated with respect, swiftly, and fairly. These guys truly care about serving people - unfor excellence in service for all industries. I am always treated with respect, swiftly, and fairly. These guys truly care about serving people - unfortunately this is rare among all companies that I deal with professionally and personally. I highly recommend this dealer and I am confident that you will be equally impressed. More