Back

Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
812 Reviews

812 Reviews of Mercedes-Benz of Boston - Service Center

Sort by
May 16, 2021

I brought my car to Mercedez for an issue with the fan. They kept it for over three weeks until they resolved the matter. For me, they want to satisfy every customer which is very good. More

by jovolmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We are so happy to hear that our team could take great care of your car for you! Thank you for choosing Mercedes-Benz of Boston!

May 16, 2021

Went for service today. As always the staff was friendly, efficient and great communicators. Patrick is always helpful and ensures I understand what is happening with my vehicle More

by Potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We appreciate the great feedback about Patrick and our team! Thanks for your business, from all of us here at Mercedes-Benz of Boston and we'll see you next time!

May 14, 2021

I own a 2004 Mercedes in mint condition (CL 55. AMG). Parts are becoming an issue but I want to keep the car. This dealer has been able to service the car More

by pware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Mercedes-Benz of Boston responded

Thank you for the review! We're happy to hear you will continue working with our service team for your 2004 CL 55 AMG! We appreciate your patience and understanding as parts become scarce and we'll continue to strive for the best care for you and your vehicle! See you next time! - Mercedes-Benz of Boston

May 10, 2021

I have my 2015 AMG GL63 serviced here and the team have been great. Albert is especially caring, thoughtful and honest (to be fair, honesty is not a word that springs to mind when I think of car dealershi More

by BostonBrit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Mercedes-Benz of Boston responded

Reviews like this make our day! Thank you for trusting Albert and the Mercedes-Benz of Boston team to take care of your vehicle throughout the years! We look forward to your next visit with us!

May 07, 2021

Best of the Best!Best AMG techs!Mercedes Benz of Boston Best of the Best! Best AMG techs! Mercedes Benz of Boston is the Place to go if you want the best service! Best of the Best ! More

by NashuaRE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Richards
May 10, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for the fantastic review! We're truly grateful to have you as a Mercedes-Benz of Boston customer and look forward to your next visit with us!

May 05, 2021

Excellent customer service , on time , recommendations about vehicle especially Patrick very professional I recommend this Dealership Good quality of service, reasonable prices and keeping you car clea More

by perimet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
May 05, 2021 -

Mercedes-Benz of Boston responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Mercedes-Benz of Boston

May 01, 2021

Consistently great service from Jimmy Maniatis in service, very much a rarity in the automotive business in our experience. Exceeds expectations, always helpful, candid helpful recommendations. More

by Geokeo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for the kind words! We're thrilled to hear that Jimmy continues to exceed your expectations and we'll be sure to share this great feedback with him. Thanks for your support and we'll see you next time here at Mercedes-Benz of Boston!

April 30, 2021

Never disappointed. Everyone in the dealership are friendly and provide quality services. The loaner car is always clean and feels like I got a new car. More

by Mbreview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionists.
Apr 30, 2021 -

Mercedes-Benz of Boston responded

We are so happy to hear that our team at Mercedes-Benz of Boston can provide such great service for you! Thank you for this review!

Apr 30, 2021 -

Mercedes-Benz of Boston responded

We are so happy to hear that our team at Mercedes-Benz of Boston can provide such great service for you! Thank you for this review!

April 29, 2021

Patrick is such a caring professional and on top of everything. I specially appreciated his responsiveness and proactive communication , Ask for him if u go there More

by Massiez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Mercedes-Benz of Boston responded

Patrick is truly an asset to our team and we are so happy that made your visit to Mercedes-Benz of Boston a wonderful one!

April 27, 2021

Jimmy is fantastic to work with. He arranged for pick up and delivery of cars to be serviced and communicates promptly by text, if you prefer. Makes the service experience so easy and professional. More

by Scott J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Mercedes-Benz of Boston responded

Thanks for this awesome feedback, Scott! We're so glad to know you can always count on Jimmy to deliver professional service. We'll see you next time!

...
74
...