Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Boston - Service Center
Somerville, MA
768 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
768 Reviews of Mercedes-Benz of Boston - Service Center
Sort by
April 21, 2021
Always a great service experience. The car is done within the timeframe stipulated and alternate transportation options are plentiful. Pricing is very high but competitive with what other dealers charge. the timeframe stipulated and alternate transportation options are plentiful. Pricing is very high but competitive with what other dealers charge. More
by am_bos
Employees Worked With
April 20, 2021
I had an excellent experience as a first time customer the entire experience from front to back was top notch easy in easy out and even did an extra add on on a last min request yup wo t get a complaint o the entire experience from front to back was top notch easy in easy out and even did an extra add on on a last min request yup wo t get a complaint out of me More
by frederic.monia
Employees Worked With
April 19, 2021
Great service. Efficient. Courteous. Excellent and timely communication. Dealership is clean and very Covid safe. My go to dealership that never fails to impress. Highly recommend. communication. Dealership is clean and very Covid safe. My go to dealership that never fails to impress. Highly recommend. More
by SAB in Boston
Employees Worked With
April 17, 2021
Herb Chambers Mercedes Benz of Boston is outstanding. Customer service is AAA. Personnel could not be friendlier. And I mean ALL personnel! Easy to make appointments. My car is washed every time—- gra Customer service is AAA. Personnel could not be friendlier. And I mean ALL personnel! Easy to make appointments. My car is washed every time—- gratis! More
by dws99
Employees Worked With
April 17, 2021
A shoutout to Jimmy Maniatis for his flexible and down-to-earth approach. He was able to approach repairs with the level of transparency all service centers should adopt. down-to-earth approach. He was able to approach repairs with the level of transparency all service centers should adopt. More
by Andrew
Employees Worked With
April 16, 2021
Albert never ceases to amaze me with his professional approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated More
by Tlyons.boston
April 15, 2021
Although the service at this dealership is expensive, everyone I deal with is unfailingly polite helpful and friendly. It’s actually a pleasure to go in, despite the cost! everyone I deal with is unfailingly polite helpful and friendly. It’s actually a pleasure to go in, despite the cost! More
by SGS
April 15, 2021
Patrick is extra ordinary helpful. Known him for 3 years around. Services is perfect. Very friendly and keep informed me the process of the service. around. Services is perfect. Very friendly and keep informed me the process of the service. More
by Winktung
Employees Worked With
March 17, 2021
Looking for a new car and trade in my old car. Stephen Leung is a very fine gentleman and gave me a lot of information about my new car. I will for sure recommend Stephen to my friend and family if they Leung is a very fine gentleman and gave me a lot of information about my new car. I will for sure recommend Stephen to my friend and family if they need a car. Also, need to thank you one of the manager there to help out(I forgot his name) More
by Victoriamoy
December 13, 2019
Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More
by MCastro
Employees Worked With
Other Employees :
Julio Carvajal, Zac Bataille, Rudy Bocanegra
