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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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May 22, 2021

I always appreciate the manners and punctuality of staff. I never have to wait and service is done very quickly. The coffee and pastries are good, too. More

by michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal, Michael Vo
May 24, 2021 -

Mercedes-Benz of Boston responded

This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Boston!

May 22, 2021

Every time when I service my car, people at dealership are professional and friendly. Estimate is generated up front, and work is done in time. More

by Marcin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!

May 21, 2021

I’m especially happy with the service I receive. I would recommend the service department and the quality of your extended warranty and I’m very content with the quality of service I receive from Mr. Robins More

by Awade
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of Boston responded

We are honored to receive your support, Awade. Thank you! - Mercedes-Benz of Boston Team

May 20, 2021

I Have purchased three cars through this dealership and I find them exceptional. Pleasant People to work with. Thanks I I i I i I More

by Lynda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonathan Linares
2.0
This rating includes all reviews, with more weight given to recent reviews.
A.J Rana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Mercedes-Benz of Boston responded

Thank you for your loyal business with us at Mercedes-Benz of Boston, Lynda! We're so glad to have you as a customer and look forward to your next visit!

May 19, 2021

Just love the service here. They always keep u informed. So easy to get an appointment that works!I always recommend this dealership to anyone who asks More

by sandykoller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mercedes-Benz of Boston responded

Thank you, Sandy! We are so glad that you had a great time at Mercedes-Benz of Boston! We love helping you.

May 19, 2021 -

sandykoller responded

Easy to do a survey when u are pleased! So many places now do not care or help/respond to their clients to make them as happy as possible. Thank u again Patrick!

May 18, 2021

Not only do they get the job done, you are made to feel that you and your car are important and deserve the best service. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Boston responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

May 16, 2021

I brought my car to Mercedez for an issue with the fan. They kept it for over three weeks until they resolved the matter. For me, they want to satisfy every customer which is very good. More

by jovolmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We are so happy to hear that our team could take great care of your car for you! Thank you for choosing Mercedes-Benz of Boston!

May 16, 2021

Went for service today. As always the staff was friendly, efficient and great communicators. Patrick is always helpful and ensures I understand what is happening with my vehicle More

by Potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We appreciate the great feedback about Patrick and our team! Thanks for your business, from all of us here at Mercedes-Benz of Boston and we'll see you next time!

May 14, 2021

I own a 2004 Mercedes in mint condition (CL 55. AMG). Parts are becoming an issue but I want to keep the car. This dealer has been able to service the car More

by pware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Mercedes-Benz of Boston responded

Thank you for the review! We're happy to hear you will continue working with our service team for your 2004 CL 55 AMG! We appreciate your patience and understanding as parts become scarce and we'll continue to strive for the best care for you and your vehicle! See you next time! - Mercedes-Benz of Boston

May 10, 2021

I have my 2015 AMG GL63 serviced here and the team have been great. Albert is especially caring, thoughtful and honest (to be fair, honesty is not a word that springs to mind when I think of car dealershi More

by BostonBrit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Mercedes-Benz of Boston responded

Reviews like this make our day! Thank you for trusting Albert and the Mercedes-Benz of Boston team to take care of your vehicle throughout the years! We look forward to your next visit with us!

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