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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
813 Reviews

812 Reviews of Mercedes-Benz of Boston - Service Center

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August 05, 2021

. Best place to get your car serviced and the people are very friendly I would recommend this for everyone! Always get all my service done right! More

by Tomzmelrose
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Mercedes-Benz of Boston responded

Reviews like this one make our day! Thanks from the Mercedes-Benz of Boston team!

August 04, 2021

Michael service rep was great did work and got car serviced quickly on time More

by Galluzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Mercedes-Benz of Boston responded

We're so glad Michael could provide five-star care while you had your vehicle serviced here at Mercedes-Benz of Boston! Thank you for the great review and continued support!

August 01, 2021

Jimmy, who is at the head of the service team, and that Jimmy, who is at the head of the service team, and that includes the whole service team, are very compliant, very efficient and responsive to all you More

by nevillelkaplan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drvers
Aug 02, 2021 -

Mercedes-Benz of Boston responded

We couldn't ask for a better review of Jimmy and the Mercedes-Benz of Boston service team! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future! Take care!

August 01, 2021

Everyone was so efficient. And extremely friendly and helpful. It must be a good place to work. I had to get a loaner with no problems More

by Peyton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scneider
Aug 02, 2021 -

Mercedes-Benz of Boston responded

We are honored to receive your support, Peyton. Thank you! - Mercedes-Benz of Boston Team

July 31, 2021

Patrick Titshaw in Summerville has been incredibly helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! More

by llhsiao2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Mercedes-Benz of Boston responded

This review means more to Patrick and our team than you know! Thank you for the awesome five-star rating and for being a loyal customer! - Mercedes-Benz of Boston

July 29, 2021

All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless More

by Phillip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Phillip responded

Mercedes-Benz of Boston 5 out of 5 Stars Jul 29, 2021 Phillip "All issues that were discussed were taken care of in..." All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless

Jul 29, 2021 -

Phillip responded

As noted

Jul 29, 2021 -

Mercedes-Benz of Boston responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you, Phillip! - Mercedes-Benz of Boston

July 28, 2021

Customer service average Had to go back 2 timesFirst Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told More

by Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Mercedes-Benz of Boston responded

We appreciate the honest review, Louis. We're sorry to hear about this and we encourage you to reach out to us if you'd like to discuss these concerns further. We look forward to providing a five-star experience next time. Thank you, Mercedes-Benz of Boston

July 27, 2021

Excellent expert service. Maintenance completed in a reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. More

by nionakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Boston responded

We appreciate the kind review and five-star rating! It means a lot that you trust your vehicle with us to help keep it running like new! Thank you for being a Mercedes-Benz of Boston customer!

July 26, 2021

Excellent service no complaints at all. Service is great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating More

by Jnjkane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Mercedes-Benz of Boston responded

Our team will be so glad to hear they've made this a great experience for you! Thank you for being a Mercedes-Benz of Boston customer! See you next time!

July 26, 2021

Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle More

by Sew-it
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Boston responded

Thank you for these kind comments - we can't wait to share them with Jimmy, Ron and the rest of the team! Your business is greatly appreciated by all of us here at Mercedes-Benz of Boston and we look forward to your next visit!

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