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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
813 Reviews

813 Reviews of Mercedes-Benz of Boston - Service Center

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August 24, 2021

Always very responsive and thorough service visits. All issues are documented and handled, as requested. Very pleasing results on a continuing basis. Doesn’t get any better! More

by ellennadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Mercedes-Benz of Boston responded

Thanks for taking the time to leave us your five-star review! We're happy to hear you had a positive experience with our service team and that we've provided such excellent care to you!

August 20, 2021

The most knowledgeable, professional, and honest dealership I’ve ever visited. Service is nothing short of outstanding. I would never buy an MB elsewhere. More

by gilarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Aug 20, 2021 -

Mercedes-Benz of Boston responded

Wow! We're so honored to have such a great review from you! Thank you for leaving your five stars for Mercedes-Benz of Boston! We look forward to servicing your new vehicle in the future!

August 17, 2021

Always professional and courteous. Jimmy was great! The loaner car was awesome as well. We drive down from Vermont to have our services done. It’s worth the trip! More

by mamafiovt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for the wonderful review! We appreciate you making the drive from Vermont to come visit us here at Mercedes-Benz of Boston and we look forward to the next one. Take care and thanks again!

August 17, 2021

Excellent service, I feel comfortable driving my car knowing how methodical My dealership is in checking my car for any issues I may have. Very satisfied. More

by Ksryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Boston responded

We're so glad to hear our team could help you have a five-star experience at Mercedes-Benz of Boston! Thank you for your awesome review!

August 16, 2021

My experience with this dealership has been very surprisingly pleasant. My first sncounter involved the replacement of my 🔑 for my S430 when their records showed that my vehicle 🚗 had been service More

by Nick B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Mercedes-Benz of Boston responded

We're thrilled to receive your positive feedback, Nick! Thank you for trusting the Mercedes-Benz of Boston team with your vehicle. We appreciate your support and look forward to your next visit!

August 14, 2021

Best service of any dealer ever. Albert is extraordinary. Whole process was great More

by jman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Mercedes-Benz of Boston responded

We're glad to hear Albert has made your experience worthy of a five-star rating! Thank you for being part of the Mercedes-Benz of Boston family!

August 12, 2021

I have been using this dealership since 2004. The vehicle bought back then is still in an excellent condition, although there have been challenges in many years. However, the dealership has always been tryin More

by Balanstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Boston responded

Thank you for the kind words about our team, as well as your loyal business! We're honored that we have the opportunity to help take care of your vehicle and appreciate all of your support over the years. Thanks for being a valued Mercedes-Benz of Boston customer and we'll see you at your next visit!

August 11, 2021

Mercedes-Benz of Boston has the most professional service department I’ve ever dealt with - including especially Albert Barisha. Performance has been flawless. That’s the key for me. More

by Mcpentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Mercedes-Benz of Boston responded

Thank you for your awesome five-star rating! We're glad to hear Albert and the Mercedes-Benz of Boston team made this such a positive visit! We look forward to seeing you at your next service appointment!

August 11, 2021

Great service. Went above and beyond. Everyone who helped me was professional and courteous. They treated me like an important customer even though I was there for a small service. More

by Richard Cheese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Aug 12, 2021 -

Mercedes-Benz of Boston responded

Thank you so much, Richard! We appreciate you taking the time to leave the Mercedes-Benz of Boston team your five-star review! We look forward to seeing you at your next appointment!

August 06, 2021

Albert in the Service Department is the absolute BEST to deal with and provides service unlike anything I have ever received in my 50+ years of owning a car. He is an incredible asset to the Herb Chambers M More

by normang212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Mercedes-Benz of Boston responded

We're so happy to hear this! Albert is indeed an incredible asset to our team and we definitely consider ourselves lucky to have him. Thank you for being a Mercedes-Benz of Boston customer. We appreciate your support and look forward to your next visit!

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