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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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May 29, 2021

The service at MB Boston is the best ever. There are other dealerships closer to my home but my dealership of choice is MB Boston. More

by Ronia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis, Sophath Sim
Jun 03, 2021 -

Mercedes-Benz of Boston responded

It means so much to hear our team provides such excellent care! Thank you for continuing to choose us and for taking the time out to leave this five-star rating! We appreciate you being a Mercedes-Benz of Boston customer!

May 28, 2021

Great service Nice people 100 times better than the Great service Nice people 100 times better than the Mercedes dealership in Naples Florida After COVID I hope the breakfast improves with more of More

by beattie71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Boston responded

Thank you for your confidence in Mercedes-Benz of Boston, and for your business. We are thankful to have you as a customer.

May 28, 2021

i’ve purchased and serviced many mercedes vehicles at chambers and have always been satisfied. i’d like to give a special shout out to mike robinson who always provides exceptional service. More

by hughesholding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Boston responded

We're so glad to have you as part of the Herb Chambers family. Thank you for your great feedback on Mike and the Mercedes-Benz of Boston team!

May 27, 2021

Great service. Very professional. Car was serviced in the time that I requested. And the dealership did what I requested and no more although they provided an estimate of suggested future repairs. More

by Mdowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mercedes-Benz of Boston responded

This review is so great to see! Thank you! We'll see you next time! - Mercedes-Benz of Boston

May 27, 2021

Customer-focused. Good service. Very professional. A thorough assessment of the condition of the car was done. Services to be performed were explained. Other services for the future were suggested. More

by BD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mercedes-Benz of Boston responded

Thanks for the five-star rating and confidence in our team! See you next time! - Mercedes-Benz of Boston

May 27, 2021

Always a great experience bringing my car in for service. Very professional and friendly staff. No surprises and always accurate with their quotes and services. More

by Richv0722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mercedes-Benz of Boston responded

This is so great to hear! Thank you! - Mercedes-Benz of Boston

May 27, 2021

Terrible!! One day after your service department serviced my 2017 E300 ALL 4 of my tires needed air, means I one checked the tires, Sloppy More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Mercedes-Benz of Boston responded

We're sorry to see the low rating, Richard. Please contact me to discuss this so I can help find a resolution. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

May 26, 2021

From the moment you drive in for service, the staff is available, pleasant and accommodating. Check in is easy with update given on wait time More

by Raine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mercedes-Benz of Boston responded

This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Boston!

May 25, 2021

Jimmy is the best. Excellent service. Every time. Always a pleasure working with him. Rob Tinkham has also work with us over the years and we continue to go to him for all our sales needs. More

by Roderickwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mercedes-Benz of Boston responded

We appreciate the great rating and will share this with Jimmy! Thank you for being a Mercedes-Benz of Boston customer!

May 25, 2021

Prompt response upon arrival. Exact evaluation of the problem. Immediate feedback with the customer followed by the competent resolution of the issue in almost no time. At the same time they resolved a More

by Wt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mercedes-Benz of Boston responded

We are so glad that you had such an incredible time working with our team at Mercedes-Benz of Boston! Thank you for your words!

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