Mercedes-Benz of Boston - Service Center

Patrick Titshaw in Summerville has been incredibly helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! More

All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless minimal time. This has been my experience in the past. And automobile was returned spotless More

Customer service average Had to go back 2 timesFirst Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told car would be ready only next day , could if called me and say the car was not ready instead of me going back and wait there.. Not even an apology when I got there … Mr Berisha was great.. I texted him and got me an uber And had the car ready by 6:15… More

Excellent expert service. Maintenance completed in a reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. More

Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentleman. More

Excellent service no complaints at all. Service is great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating More

It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . More

This dealership is tops by far, I made an appointment online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me whom is extremely kind and made the process simple. Very friendly and caring employees. More

Excellent service!! Thank you Jimmy. Very easy to Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as request Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as requested. Also did my inspection just because they could!! More

Always good service, even when last minute with an emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait More