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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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November 06, 2021

Very organized, knew my car and details, on time, checked everything, great job, efficient. Friendly. Excellent in all ways! More

by Deborah.hollenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vo
Nov 09, 2021 -

Mercedes-Benz of Boston responded

Thank you for this wonderful feedback, Deborah! We appreciate you visiting us here at Mercedes-Benz of Boston and we hope to see you again next time!

Nov 21, 2021 -

Deborah.hollenberg responded

No worries, you are great! I also love your new creative and inspiring adds for electric cars, especially the Scrooge one! Excellent!

November 05, 2021

I have been their customer for 6 years and 4 cars old. I have always been completely satisfied with their service quality, promptness and essential communication (no spams). More

by Sohang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Boston responded

Thank you for your loyal business! We appreciate all of your support over the past six years and look forward to your next visit with us here at Mercedes-Benz of Boston!

November 04, 2021

Good service and efficiency at the work performance. Good communication I felt thrilled with the service More

by Amauriscruz2327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your feedback with us! We appreciate you visiting Mercedes-Benz of Boston and hope to see you again next time!

November 02, 2021

Very helpful delivery of loaner to our home, picking up our car, servicing it and returning to us and recovering loaner. Polite folks. More

by adynner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Nov 02, 2021 -

Mercedes-Benz of Boston responded

Thank you for the kind feedback! See you next time at Mercedes-Benz of Boston!

October 31, 2021

The service department at Mercedes Benz of Boston is highly competent, efficient, and courteous. The staff communicates well. More

by ebenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wang
Nov 02, 2021 -

Mercedes-Benz of Boston responded

Thanks so much for rating Mercedes-Benz of Boston five stars! We're happy you feel confident working with our service team! We'll see you at your next appointment!

October 27, 2021

1. Excellent interpersonal relationships 2. Courteous 1. Excellent interpersonal relationships 2. Courteous service 3. Efficient no nonsense repair and service work More

by Ona
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schneider
Oct 27, 2021 -

Mercedes-Benz of Boston responded

Thanks so much, Ona! We're happy to hear the Mercedes-Benz of Boston team has earned your five stars! We look forward to seeing you next time!

October 25, 2021

Great service, friendly and efficient. the waiting area is very clean and comfortable, recommend this place. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Mercedes-Benz of Boston responded

Thank you for recommending our facilities, Andy! See you next time at Mercedes-Benz of Boston!

October 25, 2021

Outstanding service! The dealer service, representative, Patrick, is personable and customer responsive. He’s concise and prompt in offering assistance and attentive to detail. THE BEST!! More

by ellennadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Mercedes-Benz of Boston responded

Thank you, Ellen! You've made our day with this great five-star review! Patrick and the Mercedes-Benz of Boston team look forward to seeing you next time!

October 24, 2021

Great Service ; Competent and prompt resolution of the issue on handAttracted attention to an additional eminent problem; corrected a recurring issue. More

by Wt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Mercedes-Benz of Boston responded

Thank you for the great review! We're so glad we could help you out and we hope we can be of service to you again in the future. Take care! - The Mercedes-Benz of Boston Team

October 21, 2021

Albert and Anthony provide prompt and professional service.explain in detail work to be done More

by danielpassacantilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Mercedes-Benz of Boston responded

Daniel, we are so happy to hear that you had such a great time working with Albert and Anthony! Thank you for your kind words!

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