Mercedes-Benz of Boston - Service Center

Michael Robinson is great and very helpful. He took time to explain the service to me and answer my questions. He took time to explain the service to me and answer my questions. More

Michael is an awesome service advisor. My car was fixed on time and I appreciate everyone who worked on my car. Am happy with the performance. My car was fixed on time and I appreciate everyone who worked on my car. Am happy with the performance. More

Went for a scheduled service that was supposed to take four hours. They put two techs on the job and got it done in two hours. four hours. They put two techs on the job and got it done in two hours. More

Jimmy is always helpful resourceful and super pleasant- follows thru in a timely fashion great petson follows thru in a timely fashion great petson More

This visit with service rep was easy and quick. All car related issues were addressed. All car related issues were addressed. More

Been taking my cars there for 7 years and I always get reliable and great service! reliable and great service! More

They have excellent service and the staff is do very friendly. Always accommodating. Even in short notice. Albert is wonderful. friendly. Always accommodating. Even in short notice. Albert is wonderful. More

Took my car in for regular service. They arranged for an paid for Uber to and from the dealership. Kept me informed, an performed service as expected They arranged for an paid for Uber to and from the dealership. Kept me informed, an performed service as expected More

TERRIBLE- I went in for my 20k mile service. They told me I had 2 cracked wheels and needed 2 tires with my service for about $4,000. They told me it was normal wear and tear. At 20,000 miles They told me I had 2 cracked wheels and needed 2 tires with my service for about $4,000. They told me it was normal wear and tear. At 20,000 miles wheels should not be cracking. They blamed me. I baby my car- no way was this my fault. 20,000 miles and cracking is not normal. They also told me they were recently sited twice by inspections and had to be extra careful and inferred that if they weren't sited that they would have let it slide. Granted, they gave me a "discount" but they should stand behind their product with only 20,000 miles on it. I looked online and saw many complaints about this as well. Now I know why they offered insurance to begin with....If you can't guarantee 20,000 miles then you shouldn't be in business. More

The dealership gladly squeezed in my car to replace a dead battery on short notice. dead battery on short notice. More