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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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December 10, 2021

Fast and reliable. The service is always great every time i come. And Patrick is the best at what he does. More

by Sorancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with your loyal business! We appreciate your wonderful feedback and look forward to your next visit!

December 06, 2021

Agent Patrick was abrupt and not interested to provide details. His colleagues were much nicer when they assisted him More

by Glc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Titshaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vo
Dec 21, 2021 -

Mercedes-Benz of Boston responded

We're disappointed to hear about this and assure you that we take feedback seriously. We'll present this to our team and encourage you to reach out if you have additional information to help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

December 06, 2021

Michale is really helpful. The mechanic are highly efficient and professional. They fix my sensor quicker than they told me. More

by Aliy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Dec 09, 2021 -

Mercedes-Benz of Boston responded

Hi Ali, thank you for taking the time to share your experience working with Michael and our service team at Mercedes-Benz of Boston! We look forward to seeing you next time!

December 01, 2021

I just had my car detailed at Mercedes-Benz of Boston. They have been servicing it for 19 years now and I love how knowledgable and caring they are. I think they love my car as much as I do! I can't say e More

by Paul with the C 230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Boston responded

Thank you for leaving Mercedes-Benz of Boston such a delightful five-star review! We're so happy to hear the team has made this such a memorable experience!

November 30, 2021

Great service experience. Good scheduling and follow up. Documentation was very comprehensive. Pricing was appropriate. More

by KevinW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mercedes-Benz of Boston responded

We appreciate your kind words, Kevin! We're happy to hear the Mercedes-Benz of Boston team provided such excellent care! Thank you for coming to see us!

November 30, 2021

I can always rely on Mercedes of BostonFor being there I can always rely on Mercedes of Boston For being there for me at all times More

by nianelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Boston responded

Thank you for your confidence in the Mercedes-Benz of Boston team! We're honored to receive your support and look forward to seeing you next time!

November 25, 2021

Very attentive and kept me informed. I have always had a good experience with the dealership More

by pamandbuck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Mercedes-Benz of Boston responded

Hi Pam, thank you for your 5-stars! We appreciate your business! -Mercedes-Benz of Boston

November 21, 2021

My boyfriend brought the car in. Said everyone was so nice and attentive. He loved the coffee and pastry. Out of the 4 places he took the car for a tire, Mercedes was the only place that was willing to r More

by AdreenaBarmakian
Recommend Dealer
Yes
Employees Worked With
Mahamed from the parts department
Nov 23, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share this kind review! We're thrilled to hear that your boyfriend enjoyed his visit here at Mercedes-Benz of Boston and we hope we can be of service again in the future. Take care!

November 21, 2021

Mercedes Benz of Boston is very reliable and always have confidence with service . I know I will get the best work done on my car. More

by geraldinecataldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Mercedes-Benz of Boston responded

Thanks so much, Geraldine! We're glad to hear the Mercedes-Benz of Boston team has earned your trust and provided five-star care to you!

November 20, 2021

I had bad experience with Mercedes of Natick. I was with Herb Chambers for approximately 20 years and bought three or four cars. I never had problems. Mercedes of Boston from the manager up to the Front Des More

by dgbofkuni
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! It was a pleasure having you visit us here at Mercedes-Benz of Boston and we hope to work with you again in the future!

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