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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
813 Reviews

813 Reviews of Mercedes-Benz of Boston - Service Center

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May 26, 2022

Over the past five years I have known Jimmy to bring back all the trust, efficiency, and best practices to my cars and me. there is no one in my sixty five years of driving to compare with him, friendly driv More

by Jedson468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver Manuel Burgess
May 26, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share these kind comments! We're thrilled that Jimmy continues to earn your trust with his truly excellent service and we can't wait to share this wonderful feedback with him. We appreciate you being a Mercedes-Benz of Boston customer and look forward to seeing you at your next visit. Take care and thanks again!

May 26, 2022

After hitting a pothole I blew out a tire on my car and had the vehicle towed in to Mercedes Benz of Boston. Both tire and wheel needed to be replaced and special ordered. Schneider in the service departme More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Schneider
May 27, 2022 -

Mercedes-Benz of Boston responded

Thank you for the review, David! We're so glad we could assist you and are happy to hear that Schneider provided excellent service throughout the process. Thanks again for the wonderful feedback and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Boston Team

May 24, 2022

Traveling up east coast from DC, we had a tire issue on our C300. Pulled into MB of Boston at 5 PM on a Friday. Guillermo and team were very accommodating, graciously took on the issue and were able to rep More

by Steve J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Molina
May 24, 2022 -

Mercedes-Benz of Boston responded

Hi Steve, thank you for taking the time to share your experience! We're so happy that Guillermo and the rest of our team earned your 5-stars! We look forward to seeing you next time and look forward to seeing you next time! -Mercedes-Benz of Boston

May 22, 2022

Have been a long standing customer of Mercedes Benz of Boston for over 20 years. From sales, to service, the staff is tops in excellence! They are friendly, knowledgeable, and professional in every way More

by sem814
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with your loyal business! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more! Take care and we'll see you next time!

May 21, 2022

Professional, Communicative, Informative and Totally Engaged! Super pleased with overall service experience. Will always return to this dealer. More

by linda.angier
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Mercedes-Benz of Boston responded

We're pleased that we could make the experience great, Linda! Thank you for being part of the Mercedes-Benz of Boston family!

May 21, 2022

Excellent service from Albert Berisha my service advisor, dealership completed required software updates timely even though I didn’t purchase the car from Herb Chambers More

by Saidsignor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mercedes-Benz of Boston responded

It's wonderful to hear that we've made your day easier! Thank you for rating Albert and Mercedes-Benz of Boston five stars!

May 20, 2022

Very professional and prompt service! Great experience from all the staff at this dealership! I recommend them 100% More

by Richv0722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mercedes-Benz of Boston responded

Your review has made our day! Thank you for leaving Mercedes-Benz of Boston your awesome five-star feedback!

May 19, 2022

It was my first time at this place. I was received with respect and directed to the right service. Albert was very helpful answering my questions and provided an extensive care to the e More

by Bedri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your awesome review! It was our pleasure to provide you with a 5-star service experience! Albert will be ecstatic to see your positive rating!

May 13, 2022

Very easy and impressive service. Worked with Patrick J. who made sure my transportation and questions were fulfilled. I was able to drop off my vehicle and get it serviced without ha More

by Maldonado.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick J
May 13, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your experience working with Patrick and our team at Mercedes-Benz of Boston! We appreciate your rating and look forward to seeing you next time!

May 12, 2022

I really appreciated the service, it was awesome, they were quick and kind. Thank you! More

by Charley2049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Mercedes-Benz of Boston responded

It was our privilege to serve you! Thanks for visiting Mercedes-Benz of Boston - we hope to see you again in the future!

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