Mercedes-Benz of Boston - Service Center

Always efficient, always friendly and most importantly always customer need first. The reason I’ve been a customer for decades is because I’m always certain that decisions are made based upon safety and t always customer need first. The reason I’ve been a customer for decades is because I’m always certain that decisions are made based upon safety and top performance of my car and my budget and needs. I’ve never felt pressured and have on more than a few occasions been surprised by advice that favors me and avoids an unnecessary cost. More

Dealing with Jimmy in service. Very professional and accommodating. If he’s busy returns calls promptly. Very professional and accommodating. If he’s busy returns calls promptly. More

Albert was excellent to work with, super diligent, punctual and very concise as he always is punctual and very concise as he always is More

I'm at this dealership since 2014 no problem in services or sales. All good never have any issue recommended. Best Sales person is Rob. T. Best service advisor Patrick. T and Jimmy M or sales. All good never have any issue recommended. Best Sales person is Rob. T. Best service advisor Patrick. T and Jimmy M More

We always take out Benz to this shop Jimmy M is awesome. He is very knowledgeable and professional. He goes out of his way to make sure you have a pleasant experience. Jimmy deserves five stars awesome. He is very knowledgeable and professional. He goes out of his way to make sure you have a pleasant experience. Jimmy deserves five stars More

Over the past five years I have known Jimmy to bring back all the trust, efficiency, and best practices to my cars and me. there is no one in my sixty five years of driving to compare with him, friendly driv all the trust, efficiency, and best practices to my cars and me. there is no one in my sixty five years of driving to compare with him, friendly drivers and the dealership. Very impressive, and very kind.! More

After hitting a pothole I blew out a tire on my car and had the vehicle towed in to Mercedes Benz of Boston. Both tire and wheel needed to be replaced and special ordered. Schneider in the service departme had the vehicle towed in to Mercedes Benz of Boston. Both tire and wheel needed to be replaced and special ordered. Schneider in the service department did an excellent job of keeping me informed on the progress of the repairs. Picking up the car was easy and efficient. Everyone I dealt with was friendly, professional and courteous. Excellent experience all around. More

Traveling up east coast from DC, we had a tire issue on our C300. Pulled into MB of Boston at 5 PM on a Friday. Guillermo and team were very accommodating, graciously took on the issue and were able to rep our C300. Pulled into MB of Boston at 5 PM on a Friday. Guillermo and team were very accommodating, graciously took on the issue and were able to replace the tire and get us back on the road in 90 minutes, saving our trip. Very grateful!! More

Have been a long standing customer of Mercedes Benz of Boston for over 20 years. From sales, to service, the staff is tops in excellence! They are friendly, knowledgeable, and professional in every way Boston for over 20 years. From sales, to service, the staff is tops in excellence! They are friendly, knowledgeable, and professional in every way. I will continue to purchase, and service my vehicles from Mercedes Benz of Boston. I highly recommend them ! More

Excellent service from Albert Berisha my service advisor, dealership completed required software updates timely even though I didn’t purchase the car from Herb Chambers dealership completed required software updates timely even though I didn’t purchase the car from Herb Chambers More