Mercedes-Benz of Boston - Service Center

Service was courteous, fast, and well-handled. Jimmy kept me in constant contact. Always a pleasure. Jimmy kept me in constant contact. Always a pleasure. More

Ronald Escobar took time out of his sales day to walk my wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the ve wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the vehicle from him (or the dealership)- can't say enough about how accommodating he was and how helpful he was in getting us up to speed so quickly. More

Horrible service. Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I walked out of the dealer this time around and took my car for service at Mercedes Benz of Hanover. They always want to run unnecessary diagnoses to the car for issues they have created. Horrible sales service advisor and horrible dealer. More

Service Technician was fantastic! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean! More

excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. More

Always a pleasurable experience with the service department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend. department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend. More

Despite the bad representation that I have heard throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany his team have educated and filled me in on things that may easily get overlooked. It would be nice to lie and say I have enough money to keep up with the car but I am not where I need to be. All that aside, through my service reps breakdown of the areas of concerns and longevity has been invaluable. Information about what is going on is spot on the money and actually worked out well for me. Hats off to them for the effort he and they have put into accommodating quality service to their customers. I look forward to coming back again. More

I had a great experience with the service department as usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealersh usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealership and especially the service department to my friends and family! More

I brought my car in for service and was very pleased with the whole experience. They got everything done and in a short period of time. the whole experience. They got everything done and in a short period of time. More

Michael in the service department always provides excellent service. Always pleasant dealing with the folks at this dealership. excellent service. Always pleasant dealing with the folks at this dealership. More