Mercedes-Benz of Boston - Service Center

Always receive a friendly greeting when I bring my car in for service. The customer service keeps improving, even when you think that it is excellent and couldn't get better, it does. I commend the staff a for service. The customer service keeps improving, even when you think that it is excellent and couldn't get better, it does. I commend the staff and the training of the personnel in the service department. More

The Team was helpful friendly. Ready for my arrival and provided a good explanation of the work and associated costs. The van was ready on time. Ready for my arrival and provided a good explanation of the work and associated costs. The van was ready on time. More

Gill and greeter ADILSON were great and helpful squeezing me in with no appointment. I’m thankful to the mechanic who found a bubble in my tire and saved me from having a blow out or flat on the highway. me in with no appointment. I’m thankful to the mechanic who found a bubble in my tire and saved me from having a blow out or flat on the highway. More

Amazing customer service by Schneider as always! Would definitely recommend this dealership to my friends and family Would definitely recommend this dealership to my friends and family More

It was difficult and exceedingly long to secure the necessary parts to perform the service but I received regular updates while waiting. . Once secured, the service was performed well and my vehicle i necessary parts to perform the service but I received regular updates while waiting. . Once secured, the service was performed well and my vehicle is now in good working order. More

Overall, I’m very satisfied with MB of Boston. Both the sales and service advisors are knowledgeable, courteous and willing to work with their clients in the interest of reaching a good solution. Both the sales and service advisors are knowledgeable, courteous and willing to work with their clients in the interest of reaching a good solution. In my particular case, maintenance service, the offered flexibility to customize such service to a particular situation is valuable to me. Things that I don’t like so much: wait times for walk-ins consultations and, of course, the cost of certain service tasks… More

Great customer service, time consideration was important. Very professional! Very welcoming. Education on services provided Very professional! Very welcoming. Education on services provided More

Always a great service experience with Schneider. Very responsive and keeps you up informed. You're in good hands. Very responsive and keeps you up informed. You're in good hands. More

Excellent service and communication. . Courteous staff that paid careful attention to detail and was willing to go the extra mile. . Courteous staff that paid careful attention to detail and was willing to go the extra mile. More

Professional and courteous staff, continuous pertinent communication, excellent timely service, completely satisfied with the experience. Provided a great loner vehicle during service. A+++ communication, excellent timely service, completely satisfied with the experience. Provided a great loner vehicle during service. A+++ More