Mercedes-Benz of Boston - Service Center

Very courteous and professional. The recall service was performed in a timely fashion. Excellent customer service. The recall service was performed in a timely fashion. Excellent customer service. More

For service and maintenance, I always know that my car will be in first class condition. will be in first class condition. More

Patrick Titshaw is a dedicated professional and I am always grateful to be working with him. He loves my car as much as I do. always grateful to be working with him. He loves my car as much as I do. More

I have been Mercedes client for almost 9 years, both Sales and Service are amazning. They are professional, fridendly and thoughtful. Sales and Service are amazning. They are professional, fridendly and thoughtful. More

I My service person Micheal was great it was the situation and distraction and of waiting 1 hour to be told of having to pay $735 for a misplaced loaner key , in which Michael helped me get that ref situation and distraction and of waiting 1 hour to be told of having to pay $735 for a misplaced loaner key , in which Michael helped me get that refunded when I did return it 2 days later. The loaner I used I didn’t like but one of the service tech person I told what I didn’t like about the GLA250 was not inherent to model it was most likely a technical mechanical problem on when shifting into gear it took a few seconds to move & when it did it jumps forward due to pressing accelerator the other fault was reverse same issue and it would not let me go any faster than walking speed in reverse. Overall. I’m sorry I let my frustration over $735 key get the best of me. The loaner turns out was just a problem and not design. I have had nothing but great service every time I take my SUV for service and on multiple occasions Micheal has been great making process smooth & easy . More

very well-run, excellent customer care, very good staff who are very friendly and helpful. And very honest. who are very friendly and helpful. And very honest. More

Michael Robinson (Service Agent) at Herb Chambers Mercedes Benz of Boston (Somerville location) is fantastic. Not only does he provide great insight on service issues with your vehicle, he is availa Mercedes Benz of Boston (Somerville location) is fantastic. Not only does he provide great insight on service issues with your vehicle, he is available using messenger, responding immediately either by phone and or messenger. There was an issue that I had where he proceeded to the repair area, spoke with the repair tech identifying my concerns and responded back within 15 minutes. Not to forget Patrick Titshaw the other Service Agent, Patrick also provides the same excellent service. Both of these agents should have the name "Service" as their middle name. I will mention that I own two vehicles purchased new. When asking for a particular C300, the sales person scoured all the Mercedes dealerships for the specific color, and accessories until it was found and had it shipped to this location for my inspection and satisfaction. Yes,I did purchase! Again, excellent service all the time! More

On January 28 (Saturday), I had a leaking right rear tire as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact tha as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact that I needed to attend a funeral which was scheduled to begin in two hours. Albert was terrific; he said the service department would review immediately and either fix the tire within 1 hour or he would arrange for me to get a loaner car so I could attend the funeral. The service department actually replaced the tire and Albert sent me to the funeral within 1 hour of arriving at the dealership. Albert did a great job under difficult time pressure. More

I have had five Mercedes - I got a flat on our AMG in maine on the weekend (based in ct ) and got through to the Boston dealership and they were amazingly clear and helpful on a hard to find tire - helpi maine on the weekend (based in ct ) and got through to the Boston dealership and they were amazingly clear and helpful on a hard to find tire - helping me at Every turn and fast. Schneider and Mohammed in service were fantastic as was the front desk. Best Mercedes dealer service help I have had. More

The work was done very efficiently and professionally very satisfied with the result, recommend very highly very satisfied with the result, recommend very highly More