Mercedes-Benz of Boston - Service Center

Dealership is great up until they have your money. After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” wh After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” when you call them on it. Incredibly inconvenient location and they do nothing to help make up for that. More

Always pleasure to deal with professional services. Employees of Herb Chambers are on top of the things and on time! Erica is number 1 by listening, understanding and following the guests. Thanks for e Employees of Herb Chambers are on top of the things and on time! Erica is number 1 by listening, understanding and following the guests. Thanks for everything!!! More

Just great, Patrick was terrific. Good service, pleasant surroundings, good internet connectivity, and Patrick found a warranty that needed replacement. Good service, pleasant surroundings, good internet connectivity, and Patrick found a warranty that needed replacement. More

Patrick in Service and Carlos in sales have always been great with me. Patrick takes very good care. Even on occasions when the service department is not very forthcoming or easily accessible, Patrick has great with me. Patrick takes very good care. Even on occasions when the service department is not very forthcoming or easily accessible, Patrick has been helpful and addressed my requests promptly. More

Efficient courteous service in a very comfortable environment. Friendly assistance. They allow me to trust them. environment. Friendly assistance. They allow me to trust them. More

I experienced very thorough and prompt service and was totally satisfied with the automotive experience. totally satisfied with the automotive experience. More

I recently had a major repair at this dealership. The service advisor I dealt with was Patrick Titshaw. Mr Titshaw was extremely understanding, knowledgeable, and efficient. Patrick kept me infor The service advisor I dealt with was Patrick Titshaw. Mr Titshaw was extremely understanding, knowledgeable, and efficient. Patrick kept me informed via texts and emails of how my service was proceeding throughout the day It’s never pleasant to receive information about a costly repair. Patrick was a true professional as he explained all my options for the repair along with tips for preventive maintenance. I was not surprised to learn when writing this survey that Patrick is actually the service manager Mr Titshaw is an outstanding asset to this dealership. More

Great service! ! All fixed perfectly! Patrick is a wonderful advisor!!! A great service depart…. Zero complaints ! All fixed perfectly! Patrick is a wonderful advisor!!! A great service depart…. Zero complaints More

They very professional people they know what they doing and very friendly ,courtesy,good customer service and very friendly ,courtesy,good customer service More

Easy and quick service, able to schedule a week in advance and have car back to me in less than half a day. Friendly staff, very accommodating to customer needs. advance and have car back to me in less than half a day. Friendly staff, very accommodating to customer needs. More