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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
767 Reviews

767 Reviews of Mercedes-Benz of Boston - Service Center

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May 28, 2023

Jimmy is very responsible, and helping me up with everything there . Good service and good staff. More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Mercedes-Benz of Boston responded

We're so glad Jimmy could assist you, Vicky! Thanks for the great review and please don't hesitate to reach out if our Mercedes-Benz of Boston team can be of service again in the future!

May 27, 2023

Consistent: Always efficient, always friendly and most importantly always customer need first. The reason I’ve been a customer for decades is because I’m always certain that decisions are made based upon More

by costello_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Mercedes-Benz of Boston responded

We're grateful to have your five-star rating, John! We hope that you're enjoying your vehicle and look forward to seeing you again! Thank you for being part of our Mercedes-Benz of Boston family!

May 26, 2023

This dealership gave me excellent service . The staff was very polite and professional. They also cleaned my car very well… More

by Terencegrant00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Mercedes-Benz of Boston responded

We're glad you had a positive visit to our service center, Terence! We look forward to seeing you back next time! Thank you! - Mercedes-Benz of Boston

May 22, 2023

Patrick is an amazing service adviser. A true professional. He is always there to provide valuable advice and he always goes above and beyond. More

by pfhurley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Mercedes-Benz of Boston responded

We're so glad Patrick has made this a great experience for you! We appreciate you trusting us with your vehicle and look forward to assisting you again in the future! Thank you! - Mercedes-Benz of Boston

May 20, 2023

Exceptional Car Service Experience with Schneider I recently had the pleasure of getting car service from Schneider, and I must say it was an outstanding experience from start to finish. The level of p More

by Yumi
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Mercedes-Benz of Boston responded

Schneider and the team are glad you enjoyed the experience, Yumi! We hope that you come to see us again for your next routine appointment! Thank you! - Mercedes-Benz of Boston

May 18, 2023

Dropped off our Sprinter van on Wednesday with the rear Air Condtioning blowing hot air. Picked it up the next day blowing a chilly 65 degrees, just in time for summer. So happy with how this experience we More

by Pat F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Mercedes-Benz of Boston responded

Pat, thank you so much for giving our Mercedes-Benz of Boston team the opportunity to earn your business! We're so glad Erika & the crew were able to get your Sprinter's air conditioner back in working order just in time for summer. Thanks again for the kind comments and please don't hesitate to reach out the next time we can be of assistance!

May 17, 2023

Albert is the best ! Professional service that can’t be beat. Exceeded our expectations and more More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for sharing your review, Bruce! We're honored that Albert earned your 5 stars! We look forward to seeing you next time at Mercedes-Benz of Boston!

May 16, 2023

Excellent service. Great experience with all of the service techs. Very pleasant experience with everyone at the dealership. More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for leaving our service team five stars, Curt! We look forward to seeing you next time! - Mercedes-Benz of Boston

May 16, 2023

This dealership offers the best sales and service in the greater Boston area. Jimmy is a great service advisor. More

by MBUSA_Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with your automotive needs! Jimmy & the team appreciate your continued support and look forward to seeing you next time!

May 11, 2023

Reliable , efficient , service oriented, accommodating and easy to work with. Very customer service oriented, polite and considerate. More

by dascrenci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Mercedes-Benz of Boston responded

We're so glad to hear about your experience with us here at Mercedes-Benz of Boston! Our team is pleased to know that we could provide you with reliable and efficient service, while also being accommodating and easy to work with. Thank you for sharing your feedback on our customer service and for choosing our dealership. - Mercedes-Benz of Boston

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