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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews

766 Reviews of Mercedes-Benz of Boston - Service Center

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August 24, 2023

Great customer service We were treated with a lot of respect Very helpful Jimmy was great More

by chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Mercedes-Benz of Boston responded

Hey Chuck, thank you for the positive review! We're pleased that Jimmy provided you with great customer service during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!

August 23, 2023

Michael went above and beyond to solve my problem. I would highly recommend him for your service needs. More

by Srmcshane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're happy to hear that Michael was able to assist you effectively with service needs at Mercedes-Benz of Boston. We appreciate your recommendation and see you again! Have a great ride!

August 19, 2023

They make every customer feel as if he’s their only customer. The dealership is clean and comfortable. More

by belma96lt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you felt well taken care of at Mercedes-Benz of Boston. We pride ourselves on our customer service and clean, comfortable dealership. Thanks for the positive feedback!

August 19, 2023

Great first experience of this dealership. I was assisted by service and sales staff on my visit. Everyone was polite and friendly, helping as much as they could to resolve my issues. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Aug 21, 2023 -

Mercedes-Benz of Boston responded

We're glad to know your first visit to Mercedes-Benz of Boston was a positive one! Our team is always here and ready to assist with any issues you may have. Thanks for the review!

August 18, 2023

If you are a woman and you want to be robbed take your car for an oil change, I paid over 1500 for things I did in less than 3 months, they left my carpets soaked with water and my car woke up with a horr More

by Keniamello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Mercedes-Benz of Boston responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com

August 16, 2023

They were very kind and patient to work with the assurance,even my absence for few weeks he was still talking to Ceigo it’was very nice of them. More

by Margarette C
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Boston responded

Hey Margarette, we're glad to know you had a positive experience with our team at Mercedes-Benz of Boston. Thank you for your kind review! We'll see you next time. Safe travels!

August 15, 2023

Excellent service! All around a great experience from start to finish at this dealership. Thanks again! More

by Aaron Lindahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Boston responded

Aaron, We're so happy to have helped ensure a five-star experience for you this time! We hope to see you again for your next appointment! Thank you! - Mercedes-Benz of Boston

August 14, 2023

Fabulous service I could not be more thankful after waiting for another dealership (one closer to me) to complete the service for almost two weeks, Mercedes-Benz of Boston had it completed in 24 hours, More

by lany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Tinkham
Aug 15, 2023 -

Mercedes-Benz of Boston responded

Hi Lany, we're so glad to know that our team at Mercedes-Benz of Boston was able to provide you with efficient service. We appreciate your loyalty over the last 20 years and look forward to serving you for many more!

August 14, 2023

Patrick is a great service advisor. Please ask for him whenever you need service. He is exceptional. More

by Private private
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know that Patrick provided exceptional service during your visit at Mercedes-Benz of Boston. We'll pass along the kind words, and we look forward to assisting you in the future!

August 11, 2023

From the moment I stepped out of my car until the moment they finished my vehicle. I felt like I was the only customer they had for the day. The attention to detail was quite satisfying. The waiting area wa More

by Dboland29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Boston responded

We're happy to hear that you felt well taken care of during your visit to Mercedes-Benz of Boston. We appreciate your recommendation! We look forward to seeing you again in the future!

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