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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews
Call Service Center (617) 666-4100

766 Reviews of Mercedes-Benz of Boston - Service Center

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September 11, 2023

Excellent customer service. Always very helpful and accommodating. Responsive and courteous. I would recommend to anyone More

by jessemacdonald01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Mercedes-Benz of Boston responded

Jesse, we're delighted to know you've had such a positive experience with our team at Mercedes-Benz of Boston. Thanks for recommending us!

September 11, 2023

The service at Mercedes Benz of Boston is competent, reliable, and friendly. Thanks for everything. More

by rlevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience with our service at Mercedes Benz of Boston. We'll see you next time!

September 09, 2023

Easy to make appts. , very knowledgeable and helpful staff, delivery service first rate - worth the pricey costs! More

by leepiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you found our team at Mercedes-Benz of Boston knowledgeable and helpful, and that the delivery service met your expectations. Thanks for sharing your experience!

September 09, 2023

Took care of me on short notice. As an out of town person they made sure I could safely drive home and advised me on what to get my hometown dealer to check. Service advisor super! More

by ngozansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Boston responded

Hi Ngozansky, We're glad to know our team at Mercedes-Benz of Boston was able to assist you on short notice and ensure your drive home would be a secure one. Thanks for the review!

August 31, 2023

The crew at Mercedes Benz of Boston is truly the best! I never have to worry about anything there. More

by debrawilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!

August 30, 2023

Great service, stellar staff! I am always treated as a valued customer and issues are quickLy addressed and resolved. More

by lmf_810
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wang
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Aug 31, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're delighted to know that you've consistently received great service from our team at Mercedes-Benz of Boston. We appreciate your kind words and look forward to serving you again in the future! Safe travels!

August 29, 2023

Excellent service. Pleasant staff. Highly recommend them. Problem solved without a delay. Will definitely go back! More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Boston responded

Hey Len, thank you for the positive review! We're delighted to know you had a great service experience at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels!

August 27, 2023

They did a great job with my car. Our experience was straightforward and clear with explanations. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

August 25, 2023

Patrick Titshaw went above the usual high service standard to push my emergency tire change through a crowded repair line. Could not be more pleased. More

by jamesdillon182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Mercedes-Benz of Boston responded

James, we're glad to know Patrick was able to assist with your emergency tire change at Mercedes-Benz of Boston. We always aim for top-notch service! Thanks for the review.

August 25, 2023

Came in to get the car repaired, Albert was attentive, highly responsive and always ready with an update. They supplied me with a loaner for a few days while it was being repaired and it was the same mode More

by Aaron Lindahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Mercedes-Benz of Boston responded

Hi Aaron, It's great to know that Albert and our team at Mercedes-Benz of Boston provided you with attentive service during your car repair. We're glad the loaner vehicle gave you a glimpse into newer models! Thanks for sharing your experience.

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