Mercedes-Benz of Boston - Service Center

Great service team - very professional and knowledgeable. The work was done according to their estimated time frame and they were ready for me when I picked up the car. The EV courtesy car was awesome too. The work was done according to their estimated time frame and they were ready for me when I picked up the car. The EV courtesy car was awesome too. More

Excellent service so happy I went there I thought I wanted to go to Westwood but I’m glad I went to Somerville wanted to go to Westwood but I’m glad I went to Somerville More

Schneider is the best! Very attentive, made my visit productive by providing transportation so I could go to my office rather than wait. Everyone at the dealership was kind Very attentive, made my visit productive by providing transportation so I could go to my office rather than wait. Everyone at the dealership was kind & helpful! More

Schneider Limose, my service advisor, consistently goes above and beyond. I had major recall work done on my C300 that I anticipated would take 1 month to be fully repaired. Schneider was able to ensure it above and beyond. I had major recall work done on my C300 that I anticipated would take 1 month to be fully repaired. Schneider was able to ensure it was done within 3 days and I got the car back detailed/ washed and looking brand new. The cars are nice— that’s a given at Mercedes— but the service experience with advisors who put in the effort is what sets this place apart. More

I have taken my G-wagen for 8 years now and have been very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss r very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss recommendations for future upgrades. More

I got in a minor but scary accident and needed my tire and rim fixed asap! I always use Matt Murphy when I need any service done I called and he got me in the very next day. The mechanic who is also Matt and rim fixed asap! I always use Matt Murphy when I need any service done I called and he got me in the very next day. The mechanic who is also Matt was very nice and empathetic to my situation they made sure to test drive it to see if there was any other damage and luckily there wasn’t! Matt Murphy also went above and beyond and did the best to buff out the scratches on my car himself! It was all around a great experience for a bad situation! More

Welcoming and attentive service staff. They fit me in when I had a car headlight issue even when I did not have a previous appointment They fit me in when I had a car headlight issue even when I did not have a previous appointment More

Mike was very helpful and knowledgeable made a hard and uncomfortable experience, very calming and comfortable also was able to give information and insight to help me make a better decision! uncomfortable experience, very calming and comfortable also was able to give information and insight to help me make a better decision! More

I purchased my 2014 C300 new from Mercedes-Benz of Boston. Although I live in Metro West, my Mercedes has "always" been serviced at the Somerville location. Why you may ask, it's because of people l Boston. Although I live in Metro West, my Mercedes has "always" been serviced at the Somerville location. Why you may ask, it's because of people like Michael Robinson and Patrick Titshaw the Service Representatives. They are prompt when I arrive, if needed, provide a loaner vehicle, they go over all aspects of my C300 that need service in detail. They always contact me either by cell, text message, or email if anything else is found for service. I will also say that the service technicians are thorough in their service of my C300. Never do I need to question their completeness because it's checked by Michael and Patrick. No other dealer location or mechanic do I allow to service my C300 because it's serviced completely the first time. More

Schneider was very professional. Great attitude and extremely efficient. Follow up was very proactive Thank you Great attitude and extremely efficient. Follow up was very proactive Thank you More