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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews
Call Service Center (617) 666-4100

766 Reviews of Mercedes-Benz of Boston - Service Center

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October 17, 2023

Great job, very helpful and friendly. Look forward to seeing them again. Enjoyed the coffee. Lol More

by Pja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Mercedes-Benz of Boston responded

Thank you for your kind words! We're delighted to hear that you had a great experience with us. We look forward to serving you again, and we're glad you enjoyed the coffee!- The Mercedes-Benz of Boston Team

October 17, 2023

Jimmy was great - answered all my questions. .I was in and out in less than 90 minutes More

by hughrwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for your feedback! We're happy to hear that Jimmy provided you with excellent service and answered all your questions. We look forward to serving you again in the future! Safe travels!- The Mercedes-Benz of Boston Team

October 12, 2023

Michael is great but the Machines are trash, every time I drop my car off it comes back with another issue or a noise it was not making before.. and the ladies are super nice at the desk.. More

by Areitah Malcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Mercedes-Benz of Boston responded

Thank you for the review, Areitah. I'm sorry to hear you're not satisfied with your vehicle. Please don't hesitate to reach out if we can be of further assistance. Respectfully, Albert Berisha - Service Manager - aberisha@herbchambers.com

October 07, 2023

Everything was done quickly and very well. I got there 2 hours early and they made every effort to accommodate me. Thank you. More

by fdiazb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you had a positive experience at Mercedes-Benz of Boston and that our team was able to accommodate your early arrival. Thanks for the review, we appreciate it!

October 07, 2023

Customer service is 10 out of 10! My car was in for service and I was more than happy to wait in the lovely waiting area and was kept up to speed on the progress of my car. Would reco More

by hillary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Mercedes-Benz of Boston responded

Hillary, we're delighted to know you had a 10 out of 10 experience at Mercedes-Benz of Boston! We appreciate your recommendation and are glad our team kept you informed throughout the service process. Thanks for choosing us!

October 07, 2023

Great experience with Michael. He was professional and ensured our return to the dealership. Thanks More

by Mayneman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young kids in service Chase
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Oct 09, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're pleased that Michael provided you with great service during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!

October 06, 2023

Very happy with your service department Schneider very professional. You guys should be proud to have him More

by Kocho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Mercedes-Benz of Boston responded

Hi Kocho! We're delighted to know that you had a positive experience with Schneider and our service department at Mercedes-Benz of Boston. We certainly are proud! Thanks for your kind words. Have a great day!

October 05, 2023

Everyone is friendly professional and accommodating. The service advisors and the staff in the garage are pleasant and helpful. My service is always done on schedule and in a thorough manner More

by mmcmas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're glad to know you had a positive service experience with our team at Mercedes-Benz of Boston. We'll see you next time! Have a great ride!

October 05, 2023

After trying to upsell me with $14,000 of new charges for new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the c More

by Michaelhoffman7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Titshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Mercedes-Benz of Boston responded

Your car came to us with 25,900 miles. It had body damage on both bumpers. The car has never had brakes or tires replaced and both are due. Your turn signal lens is also broken which is a violation. We did this inspection at no charge and provided you with a quote to make the repairs. This is what we do. You can accept or decline any repair. All the repairs we quoted are safety-related. It would be irresponsible not to inform you or any client.

Oct 06, 2023 -

Michaelhoffman7777 responded

I bought the car from you with 12,000 miles. So that’s why I said 13,000. I agree you are supposed to tell me if anything is unsafe. And I accept that car need new tires and brakes at some point. But it came as a shock that with so little mileage from my use I needed new tires and brakes having recently bought the car from you. Aside from that having to wait on the phone for an hour to get a time to pick up the car was strange and frustrating. You have so many employees I am surprised at the poor response.

October 04, 2023

The agent Patric is careful and patien guy,we efficiently communicate. Car dealer is professional . More

by Haihuawu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Mercedes-Benz of Boston responded

Thank you for sharing your positive experience with Patrick at Mercedes-Benz of Boston! We'll see you next time! Have a great ride!

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