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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews

766 Reviews of Mercedes-Benz of Boston - Service Center

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October 27, 2023

It was a wonderful experience to finally work with a dealership that is so professional and keeps to its promises My car was picked up and returned in a timely manner. The vehicle was spotless when ret More

by rhonabakst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know that you had a wonderful experience with us at Mercedes-Benz of Boston. It's great to hear Schneider went above and beyond for you, ensuring your car was picked up, cleaned thoroughly and returned on time. We look forward to serving you again in the future!

October 26, 2023

Outstanding service provided by this dealership. Mike and Jimmy worked together to rapidly schedule a technician appointment to check out an engine light concern with my car. I highly recommend this More

by Mer1725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mer1725 responded

Outstanding service!!

Oct 26, 2023 -

Mercedes-Benz of Boston responded

Thanks so much! We're glad Mike and Jimmy made the visit worthy of five stars! We'll see you next time! - Mercedes-Benz of Boston

October 26, 2023

Once again, the service was exceptional and timely. The dealership answered all my questions and concerns More

by bhorgan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you had another exceptional experience with us at Mercedes-Benz of Boston! We always aim for timely service and clear communication. Thanks for the positive feedback!

October 25, 2023

Excellent service! He has been my service provider for two years and explains clearly what has to be done to fix the car, how long it should take, and when finished, ex More

by Apeters02140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that you've been receiving excellent service from our team at Mercedes-Benz of Boston for the past two years! We always aim to provide clear and concise communication about your vehicle's needs. Thanks for sharing this positive feedback with us!

October 25, 2023

My Service Advisor Mike Robinson, the Valet Manager Adilson Santos, the entire Reception Cashier Team, Transportation Driver Joe are exceptional professionals. The personal care for clients and their More

by mecasauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adilson Santos
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're so glad to know our team at Mercedes-Benz of Boston provided you with an exceptional experience! Your recommendation means a lot to us. Thank you for your kind words and we look forward to serving any future needs!

October 21, 2023

Everyone was very attentive. The service was quite efficient and delivered on time. Very well organized More

by boodygould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet was great
Oct 23, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you found our service efficient and timely at Mercedes-Benz of Boston. Thanks for the positive feedback, we appreciate it!

October 19, 2023

Jimmy in service is the best! He always makes me feel like mine is the only car in for service More

by joet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind feedback! We're thrilled to know that Jimmy always takes such wonderful care of you and we'll be sure to share this fantastic review with him. Take care and we'll see you next time here at Mercedes-Benz of Boston!

October 19, 2023

Excellent service and care as always. On time, reasonable price, great loaner car as well. More

by jruggieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

It's wonderful to read reviews like yours! Thank you for being part of our family! - Mercedes-Benz of Boston

October 18, 2023

Patrick J Titshaw is always very professional, patient and kind through the process of servicing at Mercedes Boston Dealership .. More

by Dandmrealty02155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Mercedes-Benz of Boston responded

It's great to know that Patrick provided you with such a professional and kind service experience at Mercedes-Benz of Boston. Thanks for sharing your feedback!

October 18, 2023

Great service by courteous and very knowledgeable employees. The attention to detail is top notch. More

by Arthur Marengi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind feedback, Arthur - it is much appreciated by all of us here at Mercedes-Benz of Boston and we look forward to seeing you next time!

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