Mercedes-Benz of Boston - Service Center

Excellent service performed in a timely manner. Transportation arrangements were easy and were as promised. Our service individual, Matt, made things easy for us. Transportation arrangements were easy and were as promised. Our service individual, Matt, made things easy for us. More

I’ve been a Herb Chambers customer for 15 years because of the outstanding customer service. of the outstanding customer service. More

Very nice dealer quick service and well organize Patrick was a very helpful and a good customer service Patrick was a very helpful and a good customer service More

I’m extremely satisfied with the service department and my service advisor, Albert. My recent experience for scheduled maintenance was excellent. They always provide top notch quality service and great cus my service advisor, Albert. My recent experience for scheduled maintenance was excellent. They always provide top notch quality service and great customer service. I would recommend their service department. More

I just recently got my GLS 450 serviced at the this dealership and they were extremely helpful and professional. Highly recommend this dealership! dealership and they were extremely helpful and professional. Highly recommend this dealership! More

Exceptional service. Always very accommodating and courteous. Very easy to book appointments and get updates from their team. Always very accommodating and courteous. Very easy to book appointments and get updates from their team. More

I was disappointed with the service that I received. My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prin My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prints on the headliner. All 4 door sills had greasy boot prints and scuffs. There was also boot marks on the front carpets. The drivers seat belt would not retract, it seems that the moulding was put on wrong and was interfering with the seat belt tensioner. The car was not drivable without a functioning drivers seat belt. There should be a quality check at the completion of a job. I was inconvenienced and it seems that the repair cost was very high. I expect much better from Mercedes service department. Thanks Thomas Brillon. More

Good communication and follow up. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. More

We had the most amazing experience at Mercedes-Benz of Boston. Patrick was the best in service department, very helpful and friendly! Boston. Patrick was the best in service department, very helpful and friendly! More

Thanks to Jimmy at Mercedes Boston for great support during my car service and providing a loaner vehicle. Pleased customer! during my car service and providing a loaner vehicle. Pleased customer! More