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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews

766 Reviews of Mercedes-Benz of Boston - Service Center

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December 30, 2023

Outstanding dealer for courtesy, expertise, and competence. Fine facility with advanced equipment, comfortable seating and food options. More

by dbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you enjoyed your experience at Mercedes-Benz of Boston, from our advanced equipment to the comfortable seating and food options. Thanks for recognizing our team's courtesy and expertise!

December 30, 2023

I had a service issue and Matthew at the Somerville dealership was a great help! He kept me updated while my vehicle was being worked on and he explained what was wrong. I appreciate Matthew so much! More

by Nebraskadoor
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that Matthew and our service department at Mercedes-Benz of Boston were able to assist you effectively! Your feedback is greatly appreciated, we'll be sure to pass it along. Thanks for choosing us!

December 29, 2023

Great staff that handle customers with great care. The best Mercedes-Benz dealership in Massachusetts! More

by albert617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Boston responded

Hey Albert, thank you for the 5-star rating! We're delighted to know you had a positive experience with our team at Mercedes-Benz of Boston. We look forward to serving you again! Safe travels!

December 29, 2023

Thank you Michael for being so helpful for being so responsive and helpful in getting my car fixed.. More

by Bellisa28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Boston responded

Hi Bellisa! We're glad to know that Michael was able to assist you with your car repair at Mercedes-Benz of Boston. Thanks for the positive feedback!

December 28, 2023

My car was towed the this dealership. From the moment it got there, the customer service team was amazing. They kept me informed and made sure I was happy with their performance. Matt Mur More

by samgrullon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mercedes-Benz of Boston responded

Hi Sam! We're glad to know that our team at Mercedes-Benz of Boston provided you with excellent service and kept you well-informed. We'll pass along your compliments to Matt! Thanks for the review.

December 27, 2023

Schneider provides the vital link between current vehicle owners and future vehicle purchase(s).. His professionalism, timeliness, customer-centric attitude and actions; leave me most satisfied and in lookin More

by Jfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Tinkham
Jan 02, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that Schneider's professionalism and customer-centric approach made a positive impact on your experience at Mercedes-Benz of Boston. We look forward to assisting you with future purchases! Safe travels!

December 27, 2023

Excellent service, fast and efficient Car was delivered on time, always impressed by the amazing service Herb Chamber provides More

by Jrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you found our service at Mercedes-Benz of Boston prompt and seamless. Thank you for choosing us! Safe travels!

December 25, 2023

The service department at Herb Chambers in Somerville is outstanding. My service provider is Michael and he is very professional and helpful. More

by JanneC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mercedes-Benz of Boston responded

Hey Janne, thank you for the 5-star rating! We're delighted to know that Michael and our service department at Mercedes-Benz of Boston have been able to provide you with outstanding assistance. We look forward to serving you again! Have a great ride!

December 24, 2023

Excellent this is the best service and interaction ever. Thank you and keep up the good work More

by Paigeacademy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mercedes-Benz of Boston responded

Hi Paige! Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service and interaction at Mercedes-Benz of Boston. Customer satisfaction is our top priority, and we appreciate your feedback. Have a great day!

December 24, 2023

This was my first experience using Boston Mercedes and I was very happy with their service. Jimmy was excellent and explained everything that was being done. I will definitely bring my car there for servi More

by JudyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mercedes-Benz of Boston responded

Hi Judy! We're so glad to know that you had a great first experience with us at Mercedes-Benz of Boston. It's wonderful hearing how well Jimmy took care of your car service needs. We look forward to seeing you again!

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