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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
766 Reviews
Call Service Center (617) 666-4100

766 Reviews of Mercedes-Benz of Boston - Service Center

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February 11, 2024

Albert Berisha. manager of the service department is consistently awesome and accommodating. He sent an excellent service representative, Kenny to pick up and re-de More

by fables.bracket_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Feb 12, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know that Albert and Kenny provided you with excellent service at Mercedes-Benz of Boston. We appreciate your kind words, and we'll be sure to pass them along!

February 08, 2024

I recently had an excellent experience with both Jimmy and Patrick Titshaw the manager. I had previously written a pretty negative review and for the record have complete turned around. They couldn’t have More

by Michaelhoffman7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know that Jimmy and Patrick were able to turn your experience around at Mercedes-Benz of Boston. Our team is dedicated to providing top-notch service, and we appreciate the updated review! Enjoy your ride!

Feb 09, 2024 -

Michaelhoffman7777 responded

I should have also given a fantastic shoutout to Allison Cox and Sean the service manager at the Braintree collision center. They saw the problem, ordered the part and made my life much easier by having it replaced in Boston. Sometimes the collision center people don’t get the recognition they deserve and I should have included them in this review.

February 08, 2024

Good customer service , they help me solve my problem even though money was tight , thanks God Micheal help get the car running. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Boston responded

Marc, we're glad to know that Michael and our team at Mercedes-Benz of Boston were able to assist you in getting your car running again. We appreciate the positive feedback!

February 07, 2024

Mike Robinson ALWAYS provides exceptional customer service when I bring my car in for service. Every interaction is pleasant. More

by jenmmulrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Mercedes-Benz of Boston responded

Jen, we're delighted to know that Mike consistently provides you with exceptional service at Mercedes-Benz of Boston. Thanks for your kind words and support!

February 06, 2024

As always, and for many years, excellent service and commitment to customer. Dealership is the best More

by corvis_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Mercedes-Benz of Boston responded

Thank you for being a Mercedes-Benz of Boston customer! We're grateful for your continued support and look forward to seeing you next time!

February 04, 2024

Go to Jimmy! ! He is absolutely the best!! Super friendly, kind, and helpful. He responds quickly and attends to your needs immediately. Best service so far. More

by Angeljung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Boston responded

Hi Angeljung, we're fantastic to know that Jimmy provided you with such outstanding service at Mercedes-Benz of Boston. We appreciate your kind words and recommendation! Have a great ride!

February 04, 2024

Everything was professional. Nothing else to add!! Everyone was helpful. This 16 word minimum is a PAIN!!! More

by mapp705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Boston responded

We appreciate your feedback and are glad to know you found our team at Mercedes-Benz of Boston professional and helpful. We look forward to serving you again! Safe travels!

February 04, 2024

Visited for routine maintenance. Treated great by all and work was complete faster than expected. Always a good customer experience. More

by Klroberts813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that your routine maintenance visit at Mercedes-Benz of Boston was a positive one and faster than expected. We look forward to serving you again! Have a great ride!

February 03, 2024

Schneider was very helpful. The communication was good, wetting was explained well. Nice showroom Thank you More

by deputyhallinan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know Schneider was able to assist you effectively at Mercedes-Benz of Boston. We appreciate your feedback about our communication and showroom! Safe travels!

February 02, 2024

Everyone is helpful and patient with you . its a friendly and calm atmosphere. Love the service guys! More

by susanspaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know you enjoyed the friendly and calm atmosphere here at Mercedes-Benz of Boston. Our team is always ready to help! Thanks for your kind words about our service guys, we appreciate it!

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