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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
812 Reviews

812 Reviews of Mercedes-Benz of Boston - Service Center

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August 15, 2024

Lousy service rude people and super expensive compared to other Mercedes places in the area More

by Bostonian1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ramsingh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Mercedes-Benz of Boston responded

Hello Bostonian1964 - thank you for taking the time to share your experience. If you read the thousands of other reviews, you will see that you experience is not often shared by other clients. I would like to discuss the matter with you. Please call me on my mobile @ 617 549 3813 if you do not mind sharing more information. Jeff Davis General Manager

August 13, 2024

Explanation on car issue was a joke, being told this a computer and that is what it is, is just unacceptable More

by Tbd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Mercedes-Benz of Boston responded

Hello Tbd, I would love to dig into this situation. Would you please email me or call to let me know more information? If we have provided inaccurate diagnostics, I would be happy to rectify the situation. Jeff Davis - General Manager jdavis@herbchambers.com mobile: 617 549 3813

August 11, 2024

Great customer service! They care about you and your car! Thank you so much for all your help and advice. More

by Shellery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mejia Gaviria, Schneider Limose
Aug 13, 2024 -

Mercedes-Benz of Boston responded

Shellery, thanks for the kind words! We're glad to hear you had a great experience with our team at Mercedes-Benz of Boston. Safe driving!

August 07, 2024

Everytime I go there they always make me feel welcome and they stuff very professional More

by moralesjason27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Boston responded

Thank you for coming to see us! Your awesome review makes our day! - Mercedes-Benz of Boston

August 05, 2024

Always a great experience at Somerville Mercedes service department. Albert especially deserves five stars! From the moment you pull into the service area and through the entire process you feel like a prio More

by margokaufman34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We're delighted to hear that Albert and our service team at Mercedes-Benz of Boston always provide you with excellent service. We appreciate your support and look forward to seeing you again!

August 01, 2024

One of the very few dealers that have a Professional service personnel. Anxiety is not present . Staff is extremely knowledgeable.and reduce the unknown into data. No surprises here nor lame excuses More

by Lloydsfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Boston responded

Thank you for recommending our service team! We appreciate your kind words and hope to see you again at Mercedes-Benz of Boston!

July 31, 2024

The service was first class. I appreciated the accomodations and the professionalism of the staff. I would always recommend my friends to do business with the herb Chambers deale More

by Ldesir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Boston responded

Your recommendation means the world to us! We appreciate your 5-stars and look forward to seeing you next time at Mercedes-Benz of Boston!

July 31, 2024

The reception was great and the service was impeccable. This was the first time I dealt with Herb Chambers dealership of Boston and it was a pleasant surprise. I was impressed of the professionalism displa More

by Ldesir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ramsingh
Aug 02, 2024 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your review! Welcome to the Mercedes-Benz of Boston family! We look forward to working with you again!

July 31, 2024

They gave special care to our classic S class Mercedes that now runs like a much younger car! More

by Mrscatbryan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mercedes-Benz of Boston responded

We're happy to hear it! Thank you for choosing Mercedes-Benz of Boston!

July 29, 2024

I enjoy my ride into Herb Chambers in Somerville For service. Here are some good reasons. Drive in Adelson receives you and welcomes you in. Offers you coffee or water. Meanwhile I get a cop of coffee s More

by bossafernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear you had such a positive experience with our team at Mercedes-Benz of Boston! It's great that Adelson and Patrick made your visit enjoyable and informative. Thanks for sharing your feedback, we look forward to serving you again!

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