Mercedes-Benz of Boston

very well-run, excellent customer care, very good staff who are very friendly and helpful. And very honest. who are very friendly and helpful. And very honest. More

Michael Robinson (Service Agent) at Herb Chambers Mercedes Benz of Boston (Somerville location) is fantastic. Not only does he provide great insight on service issues with your vehicle, he is availa Mercedes Benz of Boston (Somerville location) is fantastic. Not only does he provide great insight on service issues with your vehicle, he is available using messenger, responding immediately either by phone and or messenger. There was an issue that I had where he proceeded to the repair area, spoke with the repair tech identifying my concerns and responded back within 15 minutes. Not to forget Patrick Titshaw the other Service Agent, Patrick also provides the same excellent service. Both of these agents should have the name "Service" as their middle name. I will mention that I own two vehicles purchased new. When asking for a particular C300, the sales person scoured all the Mercedes dealerships for the specific color, and accessories until it was found and had it shipped to this location for my inspection and satisfaction. Yes,I did purchase! Again, excellent service all the time! More

On January 28 (Saturday), I had a leaking right rear tire as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact tha as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact that I needed to attend a funeral which was scheduled to begin in two hours. Albert was terrific; he said the service department would review immediately and either fix the tire within 1 hour or he would arrange for me to get a loaner car so I could attend the funeral. The service department actually replaced the tire and Albert sent me to the funeral within 1 hour of arriving at the dealership. Albert did a great job under difficult time pressure. More

I have had five Mercedes - I got a flat on our AMG in maine on the weekend (based in ct ) and got through to the Boston dealership and they were amazingly clear and helpful on a hard to find tire - helpi maine on the weekend (based in ct ) and got through to the Boston dealership and they were amazingly clear and helpful on a hard to find tire - helping me at Every turn and fast. Schneider and Mohammed in service were fantastic as was the front desk. Best Mercedes dealer service help I have had. More

The work was done very efficiently and professionally very satisfied with the result, recommend very highly very satisfied with the result, recommend very highly More

Great service. Fast. Attentive. Courteous. Arranged for rides from and back to dealership. Easy pick up and payment. Just all around great. Fast. Attentive. Courteous. Arranged for rides from and back to dealership. Easy pick up and payment. Just all around great. More

Everyone was very nice and professional. My cat was repaired and I felt they were honest My cat was repaired and I felt they were honest More

Professional, thorough, and made sure to take care of us Schneider Limose our service advisor was great. Schneider Limose our service advisor was great. More

Great customer service they take the extra steps to go that extra mile would definitely recommend. that extra mile would definitely recommend. More

This dealership is great and no high pressure tactics just honest and helpful advice and information. Amel Memic was wonderful to work with and extremely helpful explaining all the car's features and so just honest and helpful advice and information. Amel Memic was wonderful to work with and extremely helpful explaining all the car's features and so knowledgeable. I was very happy the car I wanted was at Mercedes of Boston knowing they strive for excellence in their customer service. More