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Mercedes-Benz of Boston
Somerville, MA
2,208 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,208 reviews
October 05, 2023
After trying to upsell me with $14,000 of new charges for new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the c new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the car was inexcusable. More
by Michaelhoffman7777
October 04, 2023
The agent Patric is careful and patien guy,we efficiently communicate. Car dealer is professional . communicate. Car dealer is professional . More
by Haihuawu
Employees Worked With
October 03, 2023
My family had a terrific experience here. We live two hours away in Provincetown, and they were generous enough to help us with picking up the car from my office in Boston and even delivering We live two hours away in Provincetown, and they were generous enough to help us with picking up the car from my office in Boston and even delivering it back home to us in Ptown after a mix up. That was such a huge help! It was our first time getting our car serviced with them, and we’ll definitely be back. More
by Noah W.
Employees Worked With
October 03, 2023
Quality and reliable service at a reasonable price. Very customer oriented and always gets the job done. I love the UBER service provided. Very customer oriented and always gets the job done. I love the UBER service provided. More
by doncecich
Employees Worked With
October 02, 2023
Mercedes Benz of Boston always provides top-notch service. Patrick is always responsive when I call and ensures that my car is serviced in a timely manner. I would also like to give a positive shout service. Patrick is always responsive when I call and ensures that my car is serviced in a timely manner. I would also like to give a positive shout out to Michael, Schneider, Addilson and the entire service team. From the time that I pull into the service area until the time that I exit with a serviced vehicle, everyone in the service department are pleasant and accommodating! More
by Black Stallion
October 01, 2023
Service is always first rate, Thanks to Albert who always delivers! Makes the entire process great. delivers! Makes the entire process great. More
by JM
Employees Worked With
September 30, 2023
Andy was a true pleasure to work with. He was professional, patient, and thorough. I would definitely recommend both Andy and the dealership. He was professional, patient, and thorough. I would definitely recommend both Andy and the dealership. More
by susanshief
Employees Worked With
September 29, 2023
Excellent in all departments. Have been dealing with this dealership for many years. Always a great experience! Have been dealing with this dealership for many years. Always a great experience! More
by corvis_us
September 29, 2023
Jimmy is the reason I keep going back to Herb Chambers Mercedes. He makes every service experience seamless and is really enjoyable to work with! Mercedes. He makes every service experience seamless and is really enjoyable to work with! More
by Sailing02109
Employees Worked With
September 28, 2023
The service people are extremely professional and courteous yet friendly and quite helpful. Especially Michael Robinson, Jimmy and Schneider. courteous yet friendly and quite helpful. Especially Michael Robinson, Jimmy and Schneider. More
by Leslie Arsenault
