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Mercedes-Benz of Boston
Somerville, MA
2,208 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,208 reviews
November 16, 2023
Great and nice service he rendered to me. He have good customer service and good communication He have good customer service and good communication More
by Friday
Employees Worked With
November 16, 2023
Had visit for battery replacement. Matt helped me to book nearest available spot and provide latest update for repair progress. While progress is very smooth. Also environment in deale Matt helped me to book nearest available spot and provide latest update for repair progress. While progress is very smooth. Also environment in dealership is very good for working remotely. Awesome experience! More
by naomi
Employees Worked With
November 15, 2023
Jimmy in the service department at Mercedes Benz of Boston is the best in the business. No matter what the issue, Jimmy has a solution and always goes to bat for his customers. Five stars! Boston is the best in the business. No matter what the issue, Jimmy has a solution and always goes to bat for his customers. Five stars! More
by stephen
Employees Worked With
November 12, 2023
The service is amazing ! They are always professional and they get things done seamlessly! I like that they make it easy to buy a car ! They are always professional and they get things done seamlessly! I like that they make it easy to buy a car ! More
by kkennedy340
November 10, 2023
Service here is as good as the car, and that’s terrific. The service is excellent and all employees are always polite and courteous. The service is excellent and all employees are always polite and courteous. More
by jill.newman06
Employees Worked With
November 10, 2023
We recently made a decision to do a trade-in and Andy was our sales agent. He delivered various options and proposed various estimates that would fall under our budget. He worked diligently and was able to our sales agent. He delivered various options and proposed various estimates that would fall under our budget. He worked diligently and was able to find the right option for us. Highly recommended on speaking to Andy with any questions if you walk in Mercedes dealership. Great and easy to talk to. More
by almeidanora57
Employees Worked With
November 10, 2023
I bought my car here and always go back for the service even if it isn’t covered! Great customer service, alway friendly and punctual. My car is ready when they say it is and michael in customer service a even if it isn’t covered! Great customer service, alway friendly and punctual. My car is ready when they say it is and michael in customer service always goes above and beyond for me. Convenient and accommodating 👍👍 More
by joellenmargarita
Employees Worked With
November 09, 2023
I always feel like I'm in great hands when I bring my car in for service. Everyone there is always helpful and knowledgeable, starting with the great service manager, Patrick Titshaw. in for service. Everyone there is always helpful and knowledgeable, starting with the great service manager, Patrick Titshaw. More
by Paul with the C 230
November 09, 2023
I highly recommend! The sales rep Andy was very knowledgeable and accommodating to our needs. He made the purchase process extremely easy. The sales rep Andy was very knowledgeable and accommodating to our needs. He made the purchase process extremely easy. More
by drewski983
