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Mercedes-Benz of Boston
Somerville, MA
2,207 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,207 reviews
January 21, 2024
I pulled into my driveway to find a literal spring sticking out of my tire. I showed up 8am the next morning for service. I only work 2 days/week, this being a work day. I work as a physical therapist sticking out of my tire. I showed up 8am the next morning for service. I only work 2 days/week, this being a work day. I work as a physical therapist in home care in downtown Boston. A car is essential. When I met with Jimmy her was very empathetic and professional, but also not sure if a last minute request for a loaner car was doable. Once I explained my job he punched a lot of computer keys and the next thing I know voila! He secured me a car! I cannot emphasize enough that he saved my day and my patient’s day. Thank you Jimmy! I sincerely appreciate the effort! Top notch professional. More
by lorizasloff
Employees Worked With
January 20, 2024
Amazing service, great area waiting area and cubicles quiet to work at. Jimmy in Service Dept. is top notch. quiet to work at. Jimmy in Service Dept. is top notch. More
by NGCP
Employees Worked With
January 20, 2024
Patrick Titshaw is an asset to the Mercedes-Benz of Boston team! Over the past 8+ years Patrick has always provided First-Class service when I call to schedule, call for any questions and when bringing Boston team! Over the past 8+ years Patrick has always provided First-Class service when I call to schedule, call for any questions and when bringing my clients vehicles in for them. - Bob More
by Happy client
Employees Worked With
January 17, 2024
My Service Advisor is the best. Great relationship with a person that cares. Tries to minimize cost where he can and has a good knowledge of the historical breakpoints on my GLE Great relationship with a person that cares. Tries to minimize cost where he can and has a good knowledge of the historical breakpoints on my GLE350, that allows him to say, do this or do that. Mercedes is expensive to service anyway, but Jimmy always knows how to economize the best. More
by dneuman1
Employees Worked With
January 17, 2024
Always have a good track record with this Mercedes-Benz location. Never had an issue with their services or prices! location. Never had an issue with their services or prices! More
by jean.fuentes0
January 15, 2024
Good knowledge and explanation of options from the service department. They communicated clearly and throughout the process. service department. They communicated clearly and throughout the process. More
by Talkjohn
January 13, 2024
Best service in Boston, good costumer service fast and clean. I take both of my vehicles there and I always been happy clean. I take both of my vehicles there and I always been happy More
by safetoboni
January 13, 2024
Jimmy is the best service representative ever! He takes all the thought, and worry out of getting your car serviced. Manny picks up and delivers your car with the Atmos care. A wonderful experien He takes all the thought, and worry out of getting your car serviced. Manny picks up and delivers your car with the Atmos care. A wonderful experience.. More
by Debra
January 13, 2024
Great experience. Andy got me into the car I wanted, effortlessly. Really appreciate this 5 star service. Andy got me into the car I wanted, effortlessly. Really appreciate this 5 star service. More
by JJ
Employees Worked With
January 12, 2024
Bertrand was very pleasant and informative. Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drink Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drinks with these guys. They took care of all of our concerns small and large. I am confident that HC will be there in the event that I need help. I honestly can’t believe what a pleasant, painless experience I experienced. I feel happy and solid about my choice with HBC Somerville No attitude just service with a smile. Thanks so much - I did not even mind parting with my money! Well maybe just a little. And that doesn’t happen much. Thank you Bertrand! More
by emcrowley1980
