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Mercedes-Benz of Boston
Somerville, MA
2,193 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,193 reviews
May 13, 2024
I would like to recognize Patrick T, the service manager, at Herb Chambers Mercedes in Somerville. Patrick was outstanding from the time I scheduled my appointment through him to the pick up. He kept me at Herb Chambers Mercedes in Somerville. Patrick was outstanding from the time I scheduled my appointment through him to the pick up. He kept me posted while my vehicle was being serviced and what I needed to repair now and what I should plan to service in the future. He literally advised me, this wasn’t a sales pitch or some upselling gimmick. He was sincere, honest and professional. I wouldn’t think of bringing my car anywhere else Thanks again Patrick More
by mark
May 11, 2024
The service was super fast and also the quality of the service. And I also want to say that the people who helped me were very professional and honest, the Van still had a warranty and I didn't know, but service. And I also want to say that the people who helped me were very professional and honest, the Van still had a warranty and I didn't know, but they warned me and did what the warranty covered. More
by socratescamila0717
May 08, 2024
Jimmy Mercedes of Boston service rep is very professional and knowledgeable. He always has answers to my questions and if he doesn’t he will research and get back to me with the information. His thoroughness and knowledgeable. He always has answers to my questions and if he doesn’t he will research and get back to me with the information. His thoroughness is much appreciated! More
by Dman02446
Employees Worked With
Jimmy Maniatis
May 05, 2024
Great service. My car was in and out. Service advisor Schinder was ver professional and knowledgeable My car was in and out. Service advisor Schinder was ver professional and knowledgeable More
by cristyan.valladares
Employees Worked With
May 05, 2024
My car had a tire issue and I happened to be a couple of miles from MB of Boston where I have got 3 of my cars before. That was Saturday afternoon and the service was closing at 5pm. Patrick assured me they miles from MB of Boston where I have got 3 of my cars before. That was Saturday afternoon and the service was closing at 5pm. Patrick assured me they would take care of it and they did! Thank you Patrick! Best, Igor More
by Igor
Employees Worked With
April 30, 2024
We had a flat tire in our driveway. I called Mercedes on call, and the entire service from that call, to keeping me informed of the tech’s arrival time to the changing of the tire was I called Mercedes on call, and the entire service from that call, to keeping me informed of the tech’s arrival time to the changing of the tire was stellar. Everyone was polite, professional and knowledgeable. More
by LMS
Employees Worked With
I don’t remember his name.
April 29, 2024
We’ve been using this place for service for 3 years since we bought the vehicle. And it is constantly providing high quality services and reasonable waiting time. we bought the vehicle. And it is constantly providing high quality services and reasonable waiting time. More
by XF_meng
Employees Worked With
April 29, 2024
Albert Berisha provided exceptional service, efficiently assisting with my Mercedes E Class needs. His expertise, professionalism, and dedication deserve a 5-star review without hesitation assisting with my Mercedes E Class needs. His expertise, professionalism, and dedication deserve a 5-star review without hesitation More
by safetoboni
Employees Worked With
April 26, 2024
Know what they are doing seem Mb. Not sure Sensors should be warrented at least when two fail cover the other two Not sure Sensors should be warrented at least when two fail cover the other two More
by Ragel279@aol.com
Employees Worked With
April 24, 2024
My go to dealership. Professional, courteous, clean and prompt. Great facility for waiting and working, delicious coffee:) VIP experience. Professional, courteous, clean and prompt. Great facility for waiting and working, delicious coffee:) VIP experience. More
by Alex
