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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

February 02, 2024

Luke Stansfield is fantastic to work with. Straightforward honest and always helpful. :) :) :) More

by TRAVIS71
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Feb 02, 2024 -

Mercedes-Benz Of Tacoma responded

We really appreciate you taking the time to leave Mercedes-Benz of Tacoma this awesome review, thank you!

February 02, 2024

Chris Lee is very informative and helpful and Brandon Kindle excelled customer service. I have referred other friends to the dealership. I am very happy More

by RAYSHAY
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
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Feb 02, 2024 -

Mercedes-Benz Of Tacoma responded

Rayshay, we're delighted to know that Chris and Brandon provided excellent service at Mercedes-Benz of Tacoma. Thanks for referring your friends - it's the highest compliment you could give us! Enjoy your new ride!

February 02, 2024

Everybody at the dealership was extremely hospitable. I had a great experience with both the finance team as well as my sales experience with Beniah More

by NMSMITH729
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
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Feb 02, 2024 -

NMSMITH729 responded

The cargo cover was missing from the car I purchased, which was a preowned vehicle. It was an important piece. I needed as a security, hides your goods while shopping and publicly parked. They were able to secure one for me, and it meant the world to me. I appreciate the team going above and beyond.

Feb 03, 2024 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing about your experience with Mercedes-Benz Of Tacoma. Jose and our team appreciate your business and hope to see you again soon! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

February 02, 2024

Actually I have noticed another issue with my van since I picked it up from your service center More

by CONTACT18
Recommend Dealer
No
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Feb 05, 2024 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

February 02, 2024

Lack of recognition when I arrived both when I dropped off car and came back to pick up. Another rep helped me at checkout to explain the charges and service. Overall I didn't feel the value of excellent More

by erg58
Recommend Dealer
No
Employees Worked With
Monica Saechao, Monica Saechao
Report | Print
Feb 05, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

February 01, 2024

They are easy to work with, they found the exact car we wanted, and worked with me on the price. Paperwork was easy and quick, it was a great experience. More

by ELONDON
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Brandon Kindle
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Feb 02, 2024 -

Mercedes-Benz Of Tacoma responded

We're delighted to know you had a great experience with us at Mercedes-Benz of Tacoma! We always aim for efficiency and satisfaction in our services. Enjoy your new car, and thank you for the review!

February 01, 2024

Good vibe. Knowledgable and helpful staff. Clean. Took a bit longer than I would have preferred, but that is my only constructive feedback. Good experience. More

by SHAWNVI
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
Report | Print
Feb 02, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for the review. We're glad you had an overall positive experience and found our team knowledgeable. Your feedback about the wait time is much appreciated and we will certainly keep it in mind for future improvements. Thanks again! - Mercedes-Benz of Tacoma

January 30, 2024

The salesman needs more training I have bought 4 vehicles from this dealership and the salesman was by far the worst however what made the experience better was Brandon and Liz More

by KLWNW
Recommend Dealer
Yes
Employees Worked With
I worked with Liz and Brandon
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Jan 30, 2024 -

Mercedes-Benz Of Tacoma responded

Hi KL! We appreciate your feedback and we're glad to know that Brandon and Liz were able to enhance your experience at Mercedes-Benz of Tacoma. We'll take note of the areas where improvement is needed. Thanks for choosing us again!

January 30, 2024

Oscar was great however they did not vacuum the car or properly wash the car as they advertise. More

by Victoria.stairs
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
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Jan 31, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Ruch Service Manager mikeruch@looklarson.com

January 26, 2024

Amazing sales experience with Brandon and Tomari! Financing went smoothly as well! We are repeat customers and will remain loyal to the brand and dealership! More

by kdorroh
Recommend Dealer
Yes
Employees Worked With
Tomari Bates, Tomari Bates
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Jan 28, 2024 -

Mercedes-Benz Of Tacoma responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Brandon and Tomari were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Mike Ruch Service Manager mikeruch@looklarson.com

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