Mercedes-Benz Of Tacoma

Called to make an appointment before hand and received an appointment and quote for labor to install a part. When I arrived at the dealership for the appointment, the labor quote DOUBLED! I was there already appointment and quote for labor to install a part. When I arrived at the dealership for the appointment, the labor quote DOUBLED! I was there already so I agreed and initialed for the estimate. When I picked up the car, I didn't find out how long the actual labor took. However, the complementary car wash and vacuum seemed extra, extra special. Makes one wonder if the cleaning was used to fill in time for the labor to match the onsite quote. If the amount of labor was actually less than the quote, the final amount charged should have been reduced. More

Good experience very quick responses Jacob answered every question we had made experience very smooth question we had made experience very smooth More

My sales person was excellent. But the dealership was very hard to work with. They will not use fax or DocuSign, so if you are out of town, the process is extremely long. But the dealership was very hard to work with. They will not use fax or DocuSign, so if you are out of town, the process is extremely long. More

Fantastic customer service from Jacob Fearn, helping out on technical functions of overall in and out of new car. Very happy and satisfied. on technical functions of overall in and out of new car. Very happy and satisfied. More

Been coming here for years because of the great service and will return as needed and will return as needed More

Oscar was quick and responsive and delivered great service! I really appreciated the intent to get my vehicle in and out quickly. I'm very busy and dealing with car service can be very inconvenient. I service! I really appreciated the intent to get my vehicle in and out quickly. I'm very busy and dealing with car service can be very inconvenient. It wasn't at your dealership More

Communication was great. But vehicle was not fixed and does not operate like it did before we brought it in. Technician did some to it that caused it malfunctioning. We paid But vehicle was not fixed and does not operate like it did before we brought it in. Technician did some to it that caused it malfunctioning. We paid a lot, but received vehicle that does not operate well. More

Vlad quickly delivered build sheets of vehicles and went to bat for me to get the price that I was able to pay for the vehicle. He was friendly and helpful to bat for me to get the price that I was able to pay for the vehicle. He was friendly and helpful More

Difficult Filed a recall claim and no one could process the recall claim in a timely and competent matter the recall claim in a timely and competent matter More

It was a good experience. Everyone was friendly and helpful I enjoyed my car buying experience Everyone was friendly and helpful I enjoyed my car buying experience More