Mercedes-Benz Of Tacoma

Wouldn’t do known recall repair I drove my Sprinter from Portland to have two recalls done, and the tech said that they visually “didn’t see any issue.” My 2019 van had two known rec I drove my Sprinter from Portland to have two recalls done, and the tech said that they visually “didn’t see any issue.” My 2019 van had two known recalls, one of which was a safety issue where the power steering hoses fall off, dump fluid, and the van loses power steering. These folks wouldn’t do the work. About 200 miles later, the hose was nearly off, so I went to a different dealer, and they did they work. More

professionalism. courteous. friendly. made me feel valued This is the 3rd Mercedes I purchased from this dealership. Jim Foster assisted me in all three purchases. It is good to work with someone you know This is the 3rd Mercedes I purchased from this dealership. Jim Foster assisted me in all three purchases. It is good to work with someone you know and trust. More

Excellent Service Experience This was a replace of the front air bags under recall. They took my vehicle in when I showed up at 8:30 AM. They had told me it would take 2 1/2 to This was a replace of the front air bags under recall. They took my vehicle in when I showed up at 8:30 AM. They had told me it would take 2 1/2 to 3 hours. They completed the work on time & washed and vacuumed my vehicle. While I waited I got to enjoy their show room and spacious waiting room equipped with refreshments. A very good experience. More

Don’t have the parts and understaffed Dealer doesn’t have the parts in stock so it takes much longer for th repairs to be completed. There is only one service tech- who is great but overwo Dealer doesn’t have the parts in stock so it takes much longer for th repairs to be completed. There is only one service tech- who is great but overworked. Communication was poor. More

Always a great experience Our service is always the best. We always comment after we leave our appointments how top notch everything is there. The people are nice, happy and we Our service is always the best. We always comment after we leave our appointments how top notch everything is there. The people are nice, happy and we never wait to be acknowledged. From our salesman Jim Foster to all in the service department, you all truly are the best at what you do. Thank you, Bill and Lori Caddock More

Always great service Great service, Monica was very nice and kept us informed. Service was completed quickly. Very nice waiting area. I always enjoy seeing the new cars Great service, Monica was very nice and kept us informed. Service was completed quickly. Very nice waiting area. I always enjoy seeing the new cars as I wait. More

My wife and I were greeted by Chris Lee. A manager Brandon introduced himself,he remembered us from a previous visit .We felt very comfortable ,the vibe was super nice.Chris Lee’s style one w A manager Brandon introduced himself,he remembered us from a previous visit .We felt very comfortable ,the vibe was super nice.Chris Lee’s style one word professional. More

Waranty and recall work No issues all good, Jennifer was very nice to work with and work was done earlier then expected. that's all that's all thats all No issues all good, Jennifer was very nice to work with and work was done earlier then expected. that's all that's all thats all More

Totally awesome! They always do a great job. Easy, on time and great knowledgeable people. Definitely will be back again. Plus free car washed. What could be better. They always do a great job. Easy, on time and great knowledgeable people. Definitely will be back again. Plus free car washed. What could be better. More

Service Quality service as you would expect from a quality dealership. Due to time constraints I was not able to have the suggested repair items repaired . Se Quality service as you would expect from a quality dealership. Due to time constraints I was not able to have the suggested repair items repaired . Service center makes it easy to reschedule . More