Mercedes-Benz Of Tacoma

Customer service, sell Chris Lee is an honest man. I don’t mind recommending him to friends. He is courteous and respectable. He makes follow up after the sell is done, mak Chris Lee is an honest man. I don’t mind recommending him to friends. He is courteous and respectable. He makes follow up after the sell is done, making everything is doing well. More

Exceptional customer service We were questioning a symptom for our 2018 GLC 43 AMG SUV. Both Brandon and Oscar communicated expertly with us and allayed our concerns. We highly re We were questioning a symptom for our 2018 GLC 43 AMG SUV. Both Brandon and Oscar communicated expertly with us and allayed our concerns. We highly recommend their dealership. We have purchased 2 AMG vehicles from Mercedes of Tacoma, and will certainly return when it’s time for our next. More

service The service appointment was easy to schedule, but a little pricey. The car wash was less than expected, I don't believe that the interior was touched The service appointment was easy to schedule, but a little pricey. The car wash was less than expected, I don't believe that the interior was touched, certainly not the interior windows. More

I enjoy my new car, still have more to learn. Best service, fast great easy to talk to hope to stay friends love the color sorry to hear you not having the color in the future Best service, fast great easy to talk to hope to stay friends love the color sorry to hear you not having the color in the future More

Jason I experienced professionalism, Jason was really great, what a wonderful representative of the dealership and service Department! When George retired I experienced professionalism, Jason was really great, what a wonderful representative of the dealership and service Department! When George retired, I was worried about what service rep I would have next, hard to beat him, however Jason has many of the same qualities!! More

Big improvement Over three years ago when I first took my vehicle for service, I hated coming to this dealership. People were arrogant for no reason. I was used to Over three years ago when I first took my vehicle for service, I hated coming to this dealership. People were arrogant for no reason. I was used to getting excellent service at my old dealership in Henderson NV and when I moved to Tacoma WA, I was appalled with the service department. Fortunately, since Sarah the new manager took over, there has been a noticeable difference with the service. I was lucky enough to meet Brittany Kuranko. She was the service specialist assigned to me and she is the BEST! She was so personable and knowledgeable. It's comes as no surprise that she got promoted to Assistant Manager. She was the best at what she did. Now Oscar is my service specialist and he's really good. Keep up the good work. More

Unscheduled installment of ordered part I had a piece of trim under the front grill Of our 2018 C300 knocked off, ordered a replacement, and received the call that it had arrived at the deal I had a piece of trim under the front grill Of our 2018 C300 knocked off, ordered a replacement, and received the call that it had arrived at the dealer. when I stopped in to pick it up, it appeared to be a snap-on type of attachment and I asked if someone could take of that. After initially being told I would have to make a separate appointment days later, I then spoke with Oscar who quickly had a mechanic move the car into the garage, had the grill dismantled enough to reinstall the new piece of trim, returned the vehicle - and offered to have it washed for me, all complimentary! Total time was one hour and the inconvenience of time and distance for a separate appointment was avoided. The level of professionalism and customer service was exceptional!! More

Excellent service Jason, the service writer was very helpful, and since the required service, my vehicle has performed flawlessly. Vehicle has had ongoing issues wi Jason, the service writer was very helpful, and since the required service, my vehicle has performed flawlessly. Vehicle has had ongoing issues with diesel emissions system. This has resulted in frequent check engine events and service at four other dealership around the country. I am now hopeful that some resolution may have been accomplished. I have been driving Mercedes for 45 years, but I suspect this will be my last one considering all of these issues. I am hopeful issues are now resolved. More

Good service department The Larson Mercedes service department has new management and staff. Jason greeted me and took care of my vehicle and gave updates. A big difference f The Larson Mercedes service department has new management and staff. Jason greeted me and took care of my vehicle and gave updates. A big difference from two years ago. More

A Service Three hours to change oil, wash and vacuum. Plus I was early for my appointment but I did not include that in the three hours. Three hours to change oil, wash and vacuum. Plus I was early for my appointment but I did not include that in the three hours. More