Mercedes-Benz Of Tacoma

Excellent Experience Great experience with Mercedes of Tacoma in purchasing our new vehicle. No pressure, very good follow through in all aspects of the sales process. H Great experience with Mercedes of Tacoma in purchasing our new vehicle. No pressure, very good follow through in all aspects of the sales process. Highly recommend! More

Oscar is Awesome Oscar Cerna (Customer Service) is awesome. I completely trust him. He is friendly, competent, high energy and genuine. I believe he truly cares and Oscar Cerna (Customer Service) is awesome. I completely trust him. He is friendly, competent, high energy and genuine. I believe he truly cares and appreciates my business. Great customer service skills. More

It’s all about Monica! Monica is great. Always smiling and keeping me informed with all the wait time. She is very attentive and provides a complete review of service result Monica is great. Always smiling and keeping me informed with all the wait time. She is very attentive and provides a complete review of service results. And is responsive to all my questions. What I would like to share a rating of is the phone system. Reaching someone to schedule an appointment is frustrating! More

Great folks to deal with. I have bought approximately 3 sprinters and 6 Mercedes from Jim Foster. He is knowledgeable, efficient, friendly and just easy to deal with when purch I have bought approximately 3 sprinters and 6 Mercedes from Jim Foster. He is knowledgeable, efficient, friendly and just easy to deal with when purchasing a vehicle. His follow up is great. Very genuine. More

Customer Focused My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. More

What else did they not do? Check in was prompt and courteous, we were asked if we wanted a courtesy wash and vacuum (of course, why need to ask, it was a service emphasized at Check in was prompt and courteous, we were asked if we wanted a courtesy wash and vacuum (of course, why need to ask, it was a service emphasized at the time of purchase) car was ready quickly, when we picked it up, the service desk was understaffed, lots of customers waiting in que. When they finally got our car for us, no wash or vacuum, DEF was spilled on the tire and wheel and not cleaned up. So, we had to wait for them to get the car washed and vacuumed, DEF mess cleaned up. it was listed on the work order, so it's not like they thought we declined the service. Makes me think what else they decided not to do. . . . Who would know? I'm wondering if my vehicle really was sericed? More

The B service experience 1st class from start to finish. Was met as I drove into the service bay by a service representative who then introduced me then to Karen who then hand 1st class from start to finish. Was met as I drove into the service bay by a service representative who then introduced me then to Karen who then handled it from there. Very professional service staff. I then checked out some of the new models meeting a salesman establishing a relationship in hopes of putting together a deal next year for a new lease. Overall great place to do business. More

Unacceptable Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result More

Excellent Service from Start to Finish My Sprinter was having issues and many potential causes were initially identified. A part that indicated failure was replaced under warranty and all t My Sprinter was having issues and many potential causes were initially identified. A part that indicated failure was replaced under warranty and all the other potential causes no longer appeared on re-test. Although it took an addition two rounds of analysis and repair the service department was very supportive and did finally find the root cause. Vehicles these days have a lot of technology that makes it challenging sometimes to find the root cause and MB of Tacoma was very aggressive to ensure the issue was resolved fairly and as quickly as possible. Personally, I found their service to be top shelf and they are definitely dedicated to customer satisfaction. More

It was ok It was an ok visit. Nothing outstanding. I sometimes feel there is a forced niceness by the technicians. Even though car washes are free, which I appr It was an ok visit. Nothing outstanding. I sometimes feel there is a forced niceness by the technicians. Even though car washes are free, which I appreciate, the quality of the wash isn’t the best. More