Mercedes-Benz Of Tacoma

Very personal service center makes me feel appreciated We took our new Mercedes in to have the license plate attached. We also had a concern regarding the protection sealer. Monica not only took car of the We took our new Mercedes in to have the license plate attached. We also had a concern regarding the protection sealer. Monica not only took car of the license, but also had the sealer concern solved by the installer within the hour. In the meantime, we enjoyed the coffee bar and sports news channel. Overall it was a great and entertaining experience. More

Idiot light on dash declaring brake sensor Not really accepting that brakes repaired 6 months ago needed them again? Had front end removed to work on oil pump 6 months ago which needed brakes t Not really accepting that brakes repaired 6 months ago needed them again? Had front end removed to work on oil pump 6 months ago which needed brakes then too More

Great job Corey was a great service provider got my a loaner took care of me fast service. Kept my car extra days while I was outta town. Corey was a great service provider got my a loaner took care of me fast service. Kept my car extra days while I was outta town. More

Flawless installation This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the risk of something else getting messed up or damaged during the service and the time required to perform the work. These concerns were unfounded and the end result was a job that was reasonably fast for a very busy day at the dealership, a nice MB loaner vehicle to ease the inconvenience, and nary a trace of the technicians having ever been in my car; it was neat as a pin. This confirmed my level of confidence in service work performed at Mercedes-Benz Of Tacoma and their attention to detail when it comes to customer satisfaction. Nice job! More

Always a great experience Our service is always the best. We always comment after we leave our appointments how top notch everything is there. The people are nice, happy and we Our service is always the best. We always comment after we leave our appointments how top notch everything is there. The people are nice, happy and we never wait to be acknowledged. From our salesman Jim Foster to all in the service department, you all truly are the best at what you do. Thank you, Bill and Lori Caddock More

Totally awesome! They always do a great job. Easy, on time and great knowledgeable people. Definitely will be back again. Plus free car washed. What could be better. They always do a great job. Easy, on time and great knowledgeable people. Definitely will be back again. Plus free car washed. What could be better. More

Unacceptable Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result More

It was ok It was an ok visit. Nothing outstanding. I sometimes feel there is a forced niceness by the technicians. Even though car washes are free, which I appr It was an ok visit. Nothing outstanding. I sometimes feel there is a forced niceness by the technicians. Even though car washes are free, which I appreciate, the quality of the wash isn’t the best. More

Customer Focused My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. More

Lousy service advisor Left my SL500 on Thursday and they fixed it on Friday. My service advisor Sterling called Friday morning to let me know part was in and do I want to g Left my SL500 on Thursday and they fixed it on Friday. My service advisor Sterling called Friday morning to let me know part was in and do I want to go ahead with repair. He gave me the cost of repair and parts of $1453 and I told him to go ahead. He said it should be done that day. I tried calling around 2:30 pm and left numerous messages to find out if my car was done. I kept calling up until 5 pm and kept getting cashiers and they said they would have him get ahold of me. I never received a call or text. I called on Saturday morning and no one could tell if my car was ready and the only person who could was my service advisor Sterling who was off that day. I took a chance and had my wife drive me there and found out it got done on Friday 8/9/2019. The service advisor who was there (not mine) was very helpful. First of all the bill was $200 higher than what Sterling told me and I explained to him what was quoted me and he immediately took off the $200. The repair that was done I’m happy with but very unhappy with the service advisor (Sterling Carter) and the added $200 on the original invoice. More