Mercedes-Benz Of Tacoma

Great service and care of my 30 year old Mercedes! I brought in a 30 year old Mercedes 560SL I recently purchased for my wife's birthday. The car looked great and I wanted to make sure it was as safe a I brought in a 30 year old Mercedes 560SL I recently purchased for my wife's birthday. The car looked great and I wanted to make sure it was as safe as possible for her to enjoy. The service team started with an oil change and diagnosis of items I identified at the time of the purchase as well as a thorough inspection of the car. They found the primary issue (climate control unit) and determined a new one was required. They found the last one in the US and had it ready for my follow on appointment to replace it. At the follow on appointment I asked to add a transmission service, which they added to their already busy schedule. I was very pleased with the level of service and professionalism of the team! I'll be bringing the car exclusively to M-B of Tacoma! More

Great Service Provider Great communication and stayed right on budget. Didn't apply pressure when I said I wanted to handle service items on my own. Veronica was tremendous Great communication and stayed right on budget. Didn't apply pressure when I said I wanted to handle service items on my own. Veronica was tremendous. She solved problems immediately when they arose. More

Very personal service center makes me feel appreciated We took our new Mercedes in to have the license plate attached. We also had a concern regarding the protection sealer. Monica not only took car of the We took our new Mercedes in to have the license plate attached. We also had a concern regarding the protection sealer. Monica not only took car of the license, but also had the sealer concern solved by the installer within the hour. In the meantime, we enjoyed the coffee bar and sports news channel. Overall it was a great and entertaining experience. More

Idiot light on dash declaring brake sensor Not really accepting that brakes repaired 6 months ago needed them again? Had front end removed to work on oil pump 6 months ago which needed brakes t Not really accepting that brakes repaired 6 months ago needed them again? Had front end removed to work on oil pump 6 months ago which needed brakes then too More

Great job Corey was a great service provider got my a loaner took care of me fast service. Kept my car extra days while I was outta town. Corey was a great service provider got my a loaner took care of me fast service. Kept my car extra days while I was outta town. More

Flawless installation This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the risk of something else getting messed up or damaged during the service and the time required to perform the work. These concerns were unfounded and the end result was a job that was reasonably fast for a very busy day at the dealership, a nice MB loaner vehicle to ease the inconvenience, and nary a trace of the technicians having ever been in my car; it was neat as a pin. This confirmed my level of confidence in service work performed at Mercedes-Benz Of Tacoma and their attention to detail when it comes to customer satisfaction. Nice job! More

Lousy service advisor Left my SL500 on Thursday and they fixed it on Friday. My service advisor Sterling called Friday morning to let me know part was in and do I want to g Left my SL500 on Thursday and they fixed it on Friday. My service advisor Sterling called Friday morning to let me know part was in and do I want to go ahead with repair. He gave me the cost of repair and parts of $1453 and I told him to go ahead. He said it should be done that day. I tried calling around 2:30 pm and left numerous messages to find out if my car was done. I kept calling up until 5 pm and kept getting cashiers and they said they would have him get ahold of me. I never received a call or text. I called on Saturday morning and no one could tell if my car was ready and the only person who could was my service advisor Sterling who was off that day. I took a chance and had my wife drive me there and found out it got done on Friday 8/9/2019. The service advisor who was there (not mine) was very helpful. First of all the bill was $200 higher than what Sterling told me and I explained to him what was quoted me and he immediately took off the $200. The repair that was done I’m happy with but very unhappy with the service advisor (Sterling Carter) and the added $200 on the original invoice. More

Great experience buying a vehicle! We had the easiest experience over the weekend buying our car at Mercedes of Tacoma. Chris Lee is absolutely the best and easiest to work with. He mad We had the easiest experience over the weekend buying our car at Mercedes of Tacoma. Chris Lee is absolutely the best and easiest to work with. He made the experience hassle free, worry free and actually pleasant. We had another car deal in the works at another dealership and we stopped by to take a look and fell in love with this car, Working with Chris sealed the deal. By far the best sales man we’ve ever bought a car from! More

Very friendly and up front. My family was there last weekend to check out the Pre-owned CLA. We were assisted by Chris Lee and he was a professional sales person. He was very pol My family was there last weekend to check out the Pre-owned CLA. We were assisted by Chris Lee and he was a professional sales person. He was very polite and up front about the price and cars. Very knowledgeable too. We couldn't buy the Cla that we like because someone else was already promise buy it but it was ok. We will definitely comeback here. More

Treated well I purchased a AMG C63 from MB of Seattle; love the car, cannot abide by the dealer. SO, I ended up driving to Tacoma, and while skeptical of how they I purchased a AMG C63 from MB of Seattle; love the car, cannot abide by the dealer. SO, I ended up driving to Tacoma, and while skeptical of how they would treat me...as I purchased the car at a competitor.. they could not have been more gracious. I was welcomed and made comfortable. They work was completed within the times frames they provided and was less then estimated. Additionally, they washed the car. I highly recommend this dealership. More