Mercedes-Benz Of Tacoma

Recall for air bag replacements. The service was handled so well it made me proud to be a Mercedes owner. Everyone is so professional at this dealership. We used the complimentary The service was handled so well it made me proud to be a Mercedes owner. Everyone is so professional at this dealership. We used the complimentary van service and again from the time we were picked everything ran like clock work. Thanks to everyone who helped us. More

4x4 Sprinter My husband and I had a great time working with Jim and Troy from Mercedes-Benz of Tacoma. Jim Foster was great at communicating with us about the van. My husband and I had a great time working with Jim and Troy from Mercedes-Benz of Tacoma. Jim Foster was great at communicating with us about the van. We were beyond excited when the van came in almost two weeks early. Jim took the time to show us all of the inner and outer workings of the van. Troy Coachman was so much fun to work with in the final purchasing process. He successfully talked my husband who never buys warranty's into buying a 10-year warranty. We are beyond happy with our purchase and look forward to working with Mercedes-Benz of Tacoma over the life of our van. Thank you!! Tamara and Craig More

Karen Roseto, Five Star Service Advisor For over 40 years I have had good to fair interactions with automotive service advisors and I began to believe that was as good as it will ever get un For over 40 years I have had good to fair interactions with automotive service advisors and I began to believe that was as good as it will ever get until I met Karen Roseto. From the start Karen was not just friendly but welcoming toward me and my wife. When we were 20 feet away from approaching her desk she would see us coming and give us a wave and big smile. She asked us how our day was going. And she asked it like she really meant it. She already knew about my service appointment which was unlike others who asked "What can I do for you?" or "Can I help you?" or "Do you have an appointment?" All of which is obviously required but Karen's greeting went above and beyond this. She jumped right in and explained the details of the visit, cost breakdown and total costs. She gave me discounts that helped bring down my final bill. I showed her a diagnostic from July that had a lower price for valve cover gasket replacement than the one she printed up that morning. She honored the lower price. And explained that prices quoted on diagnostics are good for 90 days. Back in July I had an appointment for service and upon checking in Karen said I did not have an appointment. I was sure that I did and insisted that there was a mistake. I was a bit irritated.She rechecked and could not find my appointment for that day but did find my appoint for the previous day. I was embarrassed but Karen was pleasant about it, gave me a big smile and said she would made some adjustments and I was able to have my AMG serviced that morning. In summary Karen is the best service advisor there. I could say more about her excellent service but don't have the time. And after watching how other service advisors treat their customers it is confirmed in my mind she is a 5 Star service advisor. I will ask for her every time I bring my AMG in. More

Excellent service in every respect! Erik Bryar, and his service team, took care of my needs extremely well and in a timely manner. I couldn't have been happier with the entire experience Erik Bryar, and his service team, took care of my needs extremely well and in a timely manner. I couldn't have been happier with the entire experience. More

Long time customer I have been a patron of Mercedes in Fife for 20 years. Service does a great job and have retooled when needed to keep customer satisfaction high. N I have been a patron of Mercedes in Fife for 20 years. Service does a great job and have retooled when needed to keep customer satisfaction high. New management is approachable and are sincere about listening to customer feedback. More

Terrible communication They changed my oil and replaced what I came in for just fine but when they said something else was wrong it was not explained and they would not talk They changed my oil and replaced what I came in for just fine but when they said something else was wrong it was not explained and they would not talk to me about pricing on pieces individually they would only replace much more than I needed. Really was not happy with this experience and the insane pricing of an oil change. More

Exceptional MBZ team I am always appreciative of the partnership between every department and Larson MBZ professional whenever I visit the company. This is my second leas I am always appreciative of the partnership between every department and Larson MBZ professional whenever I visit the company. This is my second lease w/Larson and the Sales GM, Brandon is tireless about customer service and the customer experience. His enthusiasm is evident in Sarah, the /service Manager. She has been remarkable in her customer attention and care along with her entire team. Scott has assisted me twice with my new car orientation, and he is all about passion for what he does! My sales team this time around of Claudia and Kimberlee were highly professional and very dedicated to helping me move forward with the right automobile. And lastly, Tom in Finance was super.T hank you all for your commitment to making the customer feel valued. More

Good care and service The technicians at Mercedes Benz replaced my battery as promised and delivered a washed and vacuumed care just 20 minutes after the promised time fram The technicians at Mercedes Benz replaced my battery as promised and delivered a washed and vacuumed care just 20 minutes after the promised time frame. The waiting room was a comfortable place to work and complimentary latte a nice lagniappe. My only complaint is that when I got there, two service people were without customers, but evidently the guy I had an appointment with was busy. I had to wait for him. I suggest all customer service reps should be able to take in my car, not just the person I made the appointment with. More

Awesome "service" for my first 10,000 mile matinenance visit This was my first schedule service and everything went so smoothly, from getting the call in on short notice, to getting a loaner car, to being kept i This was my first schedule service and everything went so smoothly, from getting the call in on short notice, to getting a loaner car, to being kept informed and being able to pick my car up the same day. Korey was a pleasure to work with. Even matched the 10% discount I was offered from another dealer! More

Great It is Great and I would recommend to my friend. I like Chris Lee service and it saves a lot of my time. Thank you. It is Great and I would recommend to my friend. I like Chris Lee service and it saves a lot of my time. Thank you. More