Mercedes-Benz Of Tacoma

New Purchase Chris did an amazing job helping us decide on which vehicle to purchase! This dealership overall was very helpful in assisting us making a decision. Chris did an amazing job helping us decide on which vehicle to purchase! This dealership overall was very helpful in assisting us making a decision. More

Great Experience Great service. No attempt to sell me repairs or parts I don't need. I feel confident and trust the service department. I will continue to use this Great service. No attempt to sell me repairs or parts I don't need. I feel confident and trust the service department. I will continue to use this service and dealership for future service and purchases. More

Service Great service, way beyond any other dealership I’ve dealt with in the past. The Mercedes means exactly what you have always thought it would mean, qua Great service, way beyond any other dealership I’ve dealt with in the past. The Mercedes means exactly what you have always thought it would mean, quality and above expectations. More

Pleasurable Friendly, personable, professional, car shopping made easy, and our preferences were available. Personnel took the time to show us the vehicles featur Friendly, personable, professional, car shopping made easy, and our preferences were available. Personnel took the time to show us the vehicles features how to access the information and details. More

Had to calll 3 times 3 days to get someone to call me back. It was impossible to talk to someone in the service department. I was told 3 times that someone from the service department would call me back. Finall It was impossible to talk to someone in the service department. I was told 3 times that someone from the service department would call me back. Finally after the 3rd call after. I said I wanted to talk to the service department manager someone called me back. I have never experienced this kind of service before. I did bring my car in and the service rep Korey was very nice and helpful. More

always a pleasure to enjoy the coffee. The service is wonderful. I appreciate everyone who is kind and friendly. I love just walking around and visiting with Scott the answer man from when The service is wonderful. I appreciate everyone who is kind and friendly. I love just walking around and visiting with Scott the answer man from when I purchased the car. Fast, Friendly and love having a clean car when I drive away. More

No follow up with your service I have done a lot of business before but for some reason, every time I have to make the call into the dealership to obtain information. I left my car I have done a lot of business before but for some reason, every time I have to make the call into the dealership to obtain information. I left my car (did on purpose for 7 days) my car there for 2 weeks. No call, not text, no email. Not until I called the Service Manager (which I prefer not to do) did i start to get responses. Side from that, I feel I took possession of a car that was claimed to be fixed however additional work needed to be done so the level of repair service I also question. I have decided that 3 strikes with them is enough and will move on to another shop. It's a shame that as a Mercedes shop, such poor service and work. More

B Maintenance Service During my visit to your Service Department, Mr Jason Allaway was the person who handled my service request. He was a very friendly person who answere During my visit to your Service Department, Mr Jason Allaway was the person who handled my service request. He was a very friendly person who answered all of my questions. Mr Allaway exceeded my expectations. Thank you! More

Outstanding service! I came on the wrong day for my appointment by mistake, and the service department fit me in. I really appreciated it, since I have to drive an hour to I came on the wrong day for my appointment by mistake, and the service department fit me in. I really appreciated it, since I have to drive an hour to get there. More

It could have been better. See my other comments. Overall, they seem to be good people with good I tensions. We had an issue while buying the car, and one concern since. We agreed to but the car on a Overall, they seem to be good people with good I tensions. We had an issue while buying the car, and one concern since. We agreed to but the car on a Saturday. There were three things that needed to be done before delivery. We were first told Monday afternoon or Tuesday morning. On Monday, they said it would be Tuesday afternoon. On Tuesday, they said Wednesday by 3 OM at the latest. When we arrived at 3PM on Wednesday, it wasn’t ready. They called on Thursday late afternoon and said it was ready. By then it was too late for us to make it work. We picked the car up Friday, 5 days later than what we were originally told. When we bought the car we were under the impression it had adaptive cruise control. It does not, which is very disappointing. While we didn’t ask that question directly, we were told that the sped limit would show up with the navigation system. It does not - apparently this come with the adaptive cruise control. More